Unit Secretary - Emergency Department - Bayfront Hospital

Orlando Health•St. Petersburg, FL

About The Position

The Unit Secretary performs routine clerical and secretarial tasks for a nursing unit in the Emergency Department at Bayfront Hospital. The role acts as a receptionist, supports communication and record handling, responds to patient and caller needs, and assists with unit operations. The position works under the direction of the charge nurse and helps maintain a safe, organized, and therapeutic environment while complying with applicable regulatory standards and Orlando Health policies and procedures.

Requirements

High school diploma or equivalent.
Keyboarding skills and knowledge of Microsoft Word and Excel.
Knowledge of medical terminology, or Health Unit Coordinator Certification.
No experience required.
No licensure or certification required.

Responsibilities

Greet and direct visitors, personnel, and others courteously and informatively.
Transcribe physicians’ orders promptly, accurately, and completely according to policy and procedure.
Communicate consultation requests to physicians or therapists promptly and accurately.
Perform data entry and assemble, compile, and break down medical records.
Prepare and copy designated medical records or information for transfer to other facilities.
Answer phone calls, route callers, assist with pages, take messages, and provide routine information to callers.
Answer patient call lights in person or via intercom, fulfill requests, or promptly refer them to the appropriate person.
Communicate effectively in all interactions.
Assist in making patient appointments.
Use office and departmental equipment.
Submit work orders for housekeeping, maintenance, biomedical, or other needs.
Collaborate interdepartmentally to promote and provide a safe environment.
Use compassion to create a therapeutic environment and contribute to teamwork through excellent interpersonal skills.
Transport and deliver items, equipment, and medications throughout the facility, excluding controlled substances and IV chemotherapy drugs.
Maintain pre-established par levels of unit office supplies and assist with stocking unit and office supplies.
Monitor time and attendance through Kronos or another timekeeping system.
Prioritize workload and manage multiple priorities.
Ensure compliance with Federal, State, local, and The Joint Commission regulatory standards.
Maintain regular, punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Maintain a clean, safe, and organized unit.