Unit Secretary, Emergency Room- 32 Hour Evenings

UMass Memorial Health•Southbridge, MA

1d•Onsite

About The Position

The Unit Secretary performs computer, clerical, and supply functions that support patient flow and the operation of the Emergency Room patient care unit. The role greets and directs patients, families, visitors, and hospital personnel; coordinates information within the department; supports patient services and treatment areas; and helps maintain unit records, charts, supplies, and shared spaces. The position is scheduled for 32 hours per week on the evening shift, 2:45 p.m. to 11:15 p.m., and includes every other weekend and every other holiday.

Requirements

Education equivalent to high school plus additional specialized training.
Knowledge of office procedures and operation of office equipment such as computers.
Ability to handle multiple priorities and communicate effectively.
Three to 12 months of experience.
An equivalent combination of education and experience may substitute for stated requirements when it provides proficiency in the listed areas of responsibility.

Responsibilities

Greet and direct patients, families, visitors, and hospital personnel; provide basic information or refer requests to appropriate staff.
Coordinate the flow of information within the department.
Answer internal and external calls promptly, prioritize urgent patient information, and contact physicians or unit staff as appropriate.
Maintain organized and current logs, records, and patient charts, supporting information sharing within the unit.
Process information for patient services and treatment areas, including radiology, laboratory, dietary, and housekeeping.
Enter and track computer data related to admissions, training, and discharges.
Arrange tests, procedures, and treatments, including laboratory tests, radiology procedures, and rehabilitation services.
Maintain inventory of standard supplies and materials, prepare requisitions, and maintain billing receipts.
Prepare for admissions and discharges by securing kits, labels, forms, and room readiness; assemble charts, update the census list, and process diet slips and other admission information.
Perform routine clerical and computer duties, including sorting and faxing information, maintaining or creating files and records, and taking and relaying messages and routine information.
Arrange patient transport as ordered by the clinical team.
Keep waiting areas, conference rooms, and grief sitting areas organized and stocked with information.
Participate in training and performance improvement activities as directed.
Transcribe physician orders according to hospital procedures, as needed.
Notify the RN of STAT orders according to established timelines, as needed.
Comply with departmental policies, procedures, objectives, health and safety requirements, and applicable quality improvement practices.
Attend required or directed meetings, conferences, and seminars; maintain regular, reliable, and predictable attendance.
Respect diverse views and contribute to a professional, tolerant, civil, and accepting environment.
Perform other similar and related duties as required or directed.