Unit Secretary, Emergency Room- 24 Hour, Days

UMass Memorial Health•Webster, MA

2d•$16 - $29•Onsite

About The Position

The Unit Secretary performs computer, clerical, and supply functions that support patient flow and the operation of the Emergency Room patient care unit. The position greets and directs patients, families, visitors, and hospital personnel; coordinates information across the department; handles phone calls and patient information; maintains records and charts; processes information for patient services; schedules tests and procedures; tracks admissions and discharges; maintains supplies and billing receipts; prepares for admissions and discharges; and arranges patient transport. The secretary also keeps designated areas organized and stocked, participates in training and performance improvement, and may transcribe physician orders or notify an RN of STAT orders according to established procedures. The role follows departmental policies and safety requirements, attends meetings or training as required, applies quality-improvement practices, demonstrates respect and professionalism, and maintains reliable attendance. Work is sedentary and performed indoors in a normal office environment. The schedule is a 24-hour position, with scheduled hours of 10 a.m. to 6:30 p.m. on a day shift; the schedule includes every other weekend and every other holiday.

Requirements

Education equivalent to high school plus additional specialized training.
Knowledge of a variety of office procedures and ability to operate office equipment, such as a computer.
Ability to handle multiple priorities and communicate effectively.
3 to 12 months of experience.
An equivalent combination of education and experience may be substituted when it provides proficiency in the areas of responsibility.

Responsibilities

Greet and direct patients, families, visitors, and hospital personnel; provide basic information or direct inquiries to appropriate staff.
Coordinate the flow of information to and from areas within the department.
Answer internal and external phone calls promptly, prioritize urgent patient information, and contact physicians or unit staff as appropriate.
Maintain the order, organization, and currency of logs, records, and patient charts, and support information-sharing within the unit.
Process information for patient services and treatment areas, including radiology, laboratory, dietary, and housekeeping.
Enter and track computer data related to admissions, training, and discharges.
Arrange tests, procedures, and treatments, including laboratory tests, radiology procedures, and rehabilitation services.
Maintain inventory of standard supplies and materials, prepare requisitions to maintain established levels, and maintain billing receipts.
Prepare for admissions and discharges by securing admission materials, checking room readiness, assembling charts, updating the census list, and processing diet slips and other admission information.
Perform routine clerical and computerized duties, including sorting and faxing forms, maintaining or creating files and records, and taking and relaying phone messages and routine information.
Arrange patient transport as ordered by the clinical team.
Keep waiting areas, the conference room, and grief sitting areas organized and stocked with information.
Participate in training and performance-improvement activities as directed.
Transcribe physician orders when needed, according to hospital procedures.
Notify the RN of STAT orders when required by established timelines.
Comply with departmental policies, procedures, objectives, and health and safety requirements.
Attend meetings, conferences, or seminars as required or directed and demonstrate quality-improvement practices in daily operations.
Demonstrate respect, professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.