Unit Secretary (1.0 FTE Day)
About The Position
Within Franciscan Health, our Unit Secretary provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first line customer service advocate to promote excellence in the customer experience. Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
Requirements
- Basic Life Support Program (BLS) - American Heart Association Required
Nice To Haves
- High School Diploma/GED Preferred
- 1 year Healthcare Related Experience Preferred
- Health Unit Clerk (HUC) Preferred
Responsibilities
- Responds to call lights and directs the inquiry to the appropriate party; activates alerts; monitors tube system where applicable and utilizes proper response etiquette.
- Greets and assists patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinates the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line advocate.
- Facilitates communication of patient information, working within the unit as well as with other units and departments; reports pertinent information in a timely and accurate manner to ensure appropriate parties have all needed.
- Maintains information, on-call schedules for services and communication tools, and utilizes AIDET and other service standards to provide accurate communication of information.
- Answers multi-line telephones answering the caller's questions or directing the caller to the appropriate party; utilizes proper telephone etiquette and responds within the defined service standards.
- Provides unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
- Maintains supplies and office equipment, including downtime devices for Epic as well as logs maintenance repairs and maintenance of unit statistics.
- Maintains staff assignments and phone lists to ensure efficient operation of the unit.
- Assists in the onboarding and training of new coworkers to ensure all coworkers receive consistent and accurate information.
- May transcribe physician orders utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures.
Benefits
- Franciscan provides eligible employees with comprehensive benefit offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
