Unit Secretary – Pediatric Oncology

UCSF•San Francisco, CA

5d•$36 - $44•Onsite

About The Position

The Hospital Unit Service Coordinator (HUSC) serves as a central communication and administrative resource within a busy patient care unit at UCSF Mission Bay. Working closely with the Charge Nurse and other members of the patient care team, the HUSC supports daily unit operations by answering phones and call lights, maintaining patient charts, supporting discharges, updating unit information, identifying physicians on call, and routing communications to the appropriate clinical staff. The role requires organization and responsiveness in a fast-paced healthcare environment and excellent service to patients, families, nurses, physicians, and other care-team members. The assignment is for three months, with potential for extension. The usual schedule is 3:00 p.m.–11:30 p.m., including weekdays and occasional weekends; a 7:00 a.m.–3:30 p.m. morning shift may also be required on occasion. The position supports unit communications, patient records and administrative workflows, scheduling, bed control, and a clean, safe, organized work environment. It also requires maintaining confidentiality and following applicable unit, department, Medical Center, University, infection-control, health, and safety policies.

Requirements

Experience working in a healthcare setting.
Epic experience.
Ability to work effectively in a busy, team-oriented environment.
Excellent interpersonal and communication skills, including the ability to interact effectively with a diverse professional and patient population.
Demonstrated customer service skills or experience.
Ability to prioritize and coordinate multiple tasks.
Ability to understand and communicate effectively in English, orally and in writing.
Willingness and ability to learn new skills.
Basic computer skills.
Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
Ability to satisfactorily perform the duties of the position.

Responsibilities

Answer unit telephone calls and respond appropriately to incoming communications and requests.
Support management of patient call lights and route communications to appropriate nursing staff.
Assign nurses to phones within Responder 5 so calls can be routed to nursing staff.
Maintain ongoing communication with the Charge Nurse and other patient-care-team members.
Update the charge report and other unit-based communication resources.
Identify and communicate information about physicians who are on call.
Assemble, organize, maintain, and prepare patient charts.
Support patient discharges, including dismantling charts and preparing records as appropriate.
Maintain information about patient bed assignments, transfers, discharges, and off-unit procedures.
Receive and relay messages from patients, families, physicians, and staff to appropriate personnel in a timely manner.
Notify appropriate nursing and physician staff when patients arrive on the unit.
Communicate physicians’ orders to nursing staff and disseminate patient information appropriately.
Accurately transcribe routine and STAT physicians’ orders and consult a nurse or physician when written orders are unclear.
Schedule procedures, tests, and X-rays while coordinating departmental requirements to minimize scheduling conflicts.
Complete bed-control functions, including data entry for admissions, discharges, transfers, and changes in attending providers or services.
Use UCSF Medical Center systems to access and maintain patient information.
Maintain administrative forms and supplies and operate nursing-unit equipment.
Maintain patient and staff confidentiality and follow applicable unit, department, Medical Center, University, infection-control, health, and safety policies.
Help maintain a clean, safe, organized, and functional work environment.
Perform other duties as assigned.