Unit Secretary - Medical/Oncology (Midland)

MyMichigan Health•Midland, MI

1d•Onsite

About The Position

The Unit Secretary provides customer service and administrative support on the Medical/Oncology unit. The role greets patients, families, staff, and visitors; answers and routes phone calls; responds to inquiries; and assists with patient and family requests. Staff have primary assignments but may float across departments, round on units as directed, and receive assignments that vary according to staffing needs. The employee reports to the leader of their primary assignment, with high-level oversight from the director. The position also supports patient-flow and unit operations by coordinating tests, procedures, follow-up appointments, consults, transfers, and discharge documentation. It maintains and updates information in computer systems and paper charts, communicates patient needs to relevant personnel, and helps keep the unit’s records and work area organized. The schedule includes working every other Friday and Saturday.

Requirements

High school diploma or GED.
Knowledge of reading, writing, and mathematics, and basic computer skills.
Demonstrated competency in Microsoft Windows.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Overall dexterity, including handling, reaching, grasping, fingering, and feeling; movements may be repeated regularly or frequently.
Ability to occasionally lift or carry 0–10 pounds; the stated physical demand level is sedentary.
Ability to wear required personal protective equipment, including latex materials or an appropriate substitute.
Must follow MyMichigan Health bloodborne-pathogen and TB-testing requirements.
Casual employees are required to be fingerprinted.

Nice To Haves

BLS certification is preferred.
Completion of a medical terminology course is preferred.
Willingness to participate in further learning opportunities offered by MyMichigan Health.

Responsibilities

Serve as receptionist and greeter, courteously answering inquiries from patients, families, staff, and other departments or facilities.
Answer and transfer phone calls; page or call nurses, providers, and families as needed.
Contact departments to arrange tests and procedures and schedule follow-up appointments for discharged patients.
Communicate information about patients’ care, service, or comfort needs to relevant personnel.
Offer patients water and blankets and assist with other patient and family customer-service requests.
Look up information in the computer to answer inquiries.
Use computer systems to check or validate census, bed and patient details, new consult orders, and patient discharge or transfer status.
Review new admission charts for required paper forms and signed consents, and maintain paper charts outside the computer system.
Organize printed and faxed documents by patient and provide them to the nurse or provider.
Check in with nursing staff and report information received throughout the day.
Maintain unit logs as needed and update the nurses’ station whiteboard.
Communicate office-supply requests to the responsible staff person.
Process consults, contact consulted providers, and document the date, time, and person contacted regarding the order.
Compile and print documents needed for transfers to other facilities.
Process room-transfer requests.
Communicate or order patient-care supplies when additional or special equipment is needed.
Maintain a clean and orderly work area.
Audit charges in the computer system when assigned and report errors to the designated responsible staff member.
Fax documents.
Enter staff and patient assignments in the nurse call system to facilitate communication.
Perform other duties as assigned.