Unit Secretary

WVU Medicine•Fairview Heights, IL

27d

About The Position

Performs a wide range of clerical, receptionist, dispatching, and/or admitting and discharge duties in support of an assigned patient care department. The role supports patient care operations by coordinating communication, maintaining records and supplies, assisting patients and visitors, and arranging appointments and transportation.

Requirements

High school diploma or equivalent.
Basic computer knowledge and ability to operate standard office equipment.
Knowledge of medical terminology.
Proficiency in Microsoft Office.
Excellent written and verbal communication skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.
One year of administrative or clerical experience.

Responsibilities

Greet patients and perform admitting functions upon arrival; prepare patient identification bands and name tags accurately.
Welcome visitors, respond courteously to requests for assistance or information, and help deliver items to patient rooms.
Collect department mail and distribute it appropriately.
Communicate patient transfer information promptly and accurately when a patient is transferred to another facility.
Maintain office supply stock levels.
Perform clerical admission and discharge functions.
Schedule follow-up appointments as requested by physicians.
Arrange transportation for patients as necessary.
Organize and maintain patient and department records to support accurate and complete documentation.
Fax patient chart copies as needed to arrange transfers or follow-up care.
Coordinate ongoing communication to support efficient intra- and interdepartmental operations.
Communicate promptly with other departments about patients who are admitted, discharged, require inter-hospital transfer, or have expired; communicate patient information and unit needs within the department.
Answer telephone calls courteously and promptly, identify self and department, answer questions within the scope of knowledge, and forward calls to appropriate staff.
Answer patient call bells courteously and promptly and dispatch appropriate personnel.
Provide physicians and others with requested information about patients or department routines in accordance with hospital policy on release of patient information.
Coordinate communication to support timely and efficient intra- and interdepartmental patient transportation.
Phone consults to other services promptly and accurately.
Communicate with patient care departments, including Dietary, Lab, Telemetry, and Video Monitoring, to help ensure patient care needs are met.