Unit Secretary - ED, Ft Lauderdale (Full Time, Days)

Nicklaus Children's Hospital • Fort Lauderdale, FL

2h

About The Position

Under the supervision of the Registered Nurse, the Unit Secretary provides administrative support using technical and interpersonal skills while assisting patients, visitors, and healthcare team members. Daily duties include welcoming patients and families and performing clerical and reception tasks in a nursing unit. The role provides customer service, maintains unit records and supplies, and supports and upholds the Patient's Bill of Rights.

Requirements

• High school graduation or equivalent, or graduation from an accredited unit secretary program.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication skills.
• Strong customer service skills.
• Computer literacy and knowledge of printers.
• Strong problem-solving, critical-thinking, and conflict-resolution skills.
• Ability to learn appropriate software applications.
• Ability to work effectively in a collaborative environment.

Nice To Haves

• Fluency in Spanish.
• Graduate of a Unit Secretarial course or medical terminology course.
• Previous experience as a Secretary or Administrative Assistant.
• Previous healthcare experience.

Responsibilities

• Promptly answer and transfer patient calls and obtain information to resolve issues or requests.
• Greet and welcome patients, families, parents, and visitors to the nursing unit.
• Provide administrative support and assist medical and clinical teams with requests and tasks.
• Provide guests with a Welcome Packet and help the clinical team orient them to the patient care area and room.
• Identify and assess guests’ needs when appropriate.
• Keep the nursing station organized.
• Maintain inventory and order supplies when needed.
• Maintain non-electronic patient medical records for code blue and trauma documentation.
• Scan consents and call consults.
• Request and follow up on servicing of non-functioning equipment.
• Ensure mobile computers are charged and functioning every night.
• Maintain accurate patient placement and nursing assignments in electronic applications and unit spreadsheets.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED