About The Position

The Unit Secretary is a valuable member of the Plastics Clinic and Minor Surgery Clinic team as well as the Fracture Clinic Team and has a significant impact on the efficient and effective operation of the department. The successful candidate will be responsible for receptionist duties which include: greeting and registering patients, entering x-ray orders, answering phone calls, returning voice messages and scheduling clinic appointments. You will provide support in the Plastics Clinic and Minor Surgery Clinic, as well as the Fracture Clinic as needed.

Requirements

  • Surgical outpatient clinic or outpatient Ambulatory experience required
  • Medical Administration Certificate or equivalent
  • Medical Terminology required
  • 2 – 5 years relevant experience within the past five years
  • Registration and patient booking experience required
  • Previous experience in a fast paced environment required
  • A strong customer service focus is required
  • Computer/typing skills are essential
  • Excellent written and verbal communication skills
  • Excellent organization, prioritizing, and problem solving
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required
  • The successful candidate must be available Monday-Friday for 8 hour shifts 07:00 AM - 03:00 PM 07:30 AM - 03:30 PM 07:00 AM - 12:00 PM 08:00 AM - 01:00 PM 09:00 AM - 05:00 PM
  • Please note schedules may change due to operational needs.

Nice To Haves

  • Experience with Meditech and Community Wide Scheduling is an asset

Responsibilities

  • Greeting and registering patients
  • Entering x-ray orders
  • Answering phone calls
  • Returning voice messages
  • Scheduling clinic appointments
  • Provide support in the Plastics Clinic and Minor Surgery Clinic, as well as the Fracture Clinic as needed.
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