Unit Secretary - OAGH Med Surg - Part Time Weekend

Ochsner Health•Crowley, LA

About The Position

The Unit Secretary assists with admission, discharge, and transfer functions for the assigned unit. The role supports the department by processing reservations, managing phones, and following up promptly on requests from patients, families, and staff. The Unit Secretary provides clerical support, serves as the unit’s Patient Experience Ambassador, and reviews EPIC chart reports to ensure proper unit charges. The position requires adapting communication and behavior to each patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and using an appropriate communication style. Other related duties may be assigned. The employee must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. The role requires a high school diploma or equivalent and Basic Life Support certification from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on the Regulatory Grid. No prior work experience is required; healthcare industry experience is preferred. This is a part-time weekend position. The physical demands are classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects. The role may involve working with patients who have known or suspected communicable diseases and entering isolation rooms, with occupational risk of exposure to communicable diseases and hazardous medications or waste in the healthcare environment.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on the Regulatory Grid.
Computer skills and dexterity for data entry and retrieval.
Effective verbal and written communication skills, with the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software packages, and keyboarding.
Strong interpersonal skills.
Thorough understanding of current medical terminology.
Ability to work independently, be self-directed, and exercise sound judgment in difficult situations.
Strong organizational, planning, and time-management skills.

Nice To Haves

Experience in the healthcare industry.

Responsibilities

Assist with admission, discharge, and transfer functions for the assigned unit.
Provide clerical support for the department.
Process reservations and manage phones.
Follow up in a timely manner on requests from patients, families, and staff.
Refer patient, family, and staff requests to appropriate personnel as needed.
Serve as the Patient Experience Ambassador for the unit.
Assess EPIC chart reports to ensure proper unit charges.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.