SIH-UNIT SECRETARY

Sparrow•Ionia, MI

13d

About The Position

The Unit Secretary provides administrative and clerical support in the Emergency Department. Responsibilities include answering phones, tracking ED charts and patient status, coordinating discharge orders, operating the page system, entering patient orders, and using the Exit Writer program. The role also supports the nursing team with department tasks and helps maintain awareness of the ED environment and staffing.

Requirements

BLS certification.
Healthcare-related experience within the previous two years.
High school diploma or GED.
Demonstrated typing speed of 40 words per minute.
Computer skills, including word processing and data entry.
Excellent verbal and communication skills.

Responsibilities

Greet patients, families, and internal and external customers professionally.
Meet written department customer-service standards.
Answer incoming calls promptly and politely; route calls, take complete messages, and help callers reach the appropriate extensions or providers.
Place pages and route callbacks at the request of an RN or physician.
Track charts and maintain awareness of the ED environment, including updating boards and knowing which physicians, RNs, LPNs, and ED Techs are on shift.
Track ED patient status and communicate patient locations to appropriate internal and external clients.
Coordinate patient discharges by ensuring discharge instructions are complete and accurate and alerting the nurse when a discharge is ready.
Assist nursing staff with stripping linens, cleaning stretchers, and making beds.
Maintain the Emergency Department’s 24-hour census log.
Understand STEMI and stroke alerts and their required documentation.
Call to dispatch ambulances, critical-care ground transport teams, or helicopters at the request of an RN or physician.
Perform required daily tasks and reports.
Perform additional duties as assigned by leadership.