Unit Secretary Monitor Technician - Intensive Care Unit (ICU) - The Jewish Hospital

Mercy Health BSMH • Deer Park, OH

4d

About The Position

The Unit Secretary/Monitor Tech watches cardiac monitors, coordinates communications, performs unit-receptionist activities, and handles routine clerical duties on a nursing unit. The role directs information flow among nursing and medical staff, patients and families, the healthcare team, and support services.

The position requires constant observation and accurate interpretation of cardiac monitors, recognition and reporting of rhythm changes, appropriate notification of the charge nurse or designee, documentation of changes, alarm-system checks, and maintenance of rhythm records. The technician also handles telephone calls, supports communication and coordination across the unit, assists patients' families and visitors, and maintains confidentiality.

Additional duties include entering and retrieving patient information, maintaining statistics, supporting performance-improvement activities, processing patient charts, ordering supplies, attending department meetings, assisting with personnel orientation, and performing other duties that support department operations.

Requirements

• High school diploma.
• BLS certification within 30 days of hire.

Responsibilities

• Constantly observe and accurately interpret cardiac monitors, systematically scan screens, and identify and report changes in baseline rhythm patterns.
• Distinguish life-threatening rhythm changes from slowly evolving changes and notify the charge nurse or designee as appropriate.
• Document monitor changes for RN review, including saving and timing strips.
• Set and check the alarm system and maintain documentation of monitor patterns during procedures or Code Blue events when requested or necessary.
• Keep an updated record of patients' rhythms and give a report to the relief watcher.
• Handle incoming and external telephone calls and coordinate communications among physicians, shift leads, staff, and ancillary departments.
• Assist patients' families and visitors, communicate constructively, collaborate across departments, and handle patient information confidentially.
• Listen to patients and families, provide support, and refer them to appropriate sources of help when needed.
• Work effectively with others, respond constructively to conflict, and use communication channels according to the organization structure.
• Assist in orienting new personnel and collaborate with the manager to identify and address learning needs.
• Enter and retrieve patient information in data-entry systems and maintain accurate statistics.
• Assist with performance-improvement activities, including data collection, reporting, and chart retrieval.
• Maintain and process completed patient charts.
• Order department supplies, attend department meetings, and perform other duties that support smooth department operations.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED