Unit Secretary Monitor Technician - Intensive Care Unit (ICU) - The Jewish Hospital

Bon Secours Mercy Health • Cincinnati, OH

3d

About The Position

The Unit Secretary/Monitor Technician in the Intensive Care Unit at The Jewish Hospital watches cardiac monitors, coordinates communications, performs unit-receptionist activities, and handles routine clerical work on a nursing unit. The role directs information flow among nursing and medical staff, patients and families, the healthcare team, and support services.

The position requires constant observation and accurate interpretation of cardiac monitors, including recognizing changes in baseline rhythms, distinguishing life-threatening from slowly evolving changes, and promptly notifying the charge nurse or designee. The technician documents rhythm changes, maintains records of patients’ rhythms, checks alarm systems, and provides monitor-pattern documentation during procedures or Code Blue events as needed. The role also includes giving handoff reports to relief watchers.

The Unit Secretary/Monitor Technician handles calls and communications, assists patients’ families and visitors, enters and retrieves patient information, maintains statistics and patient charts, supports performance-improvement activities, orders department supplies, attends department meetings, and performs other duties that support the department. The position also involves confidentiality, constructive communication, collaboration, and assisting with orientation of new personnel.

Requirements

• High school diploma.
• BLS certification within 30 days of hire.
• Ability to observe and accurately interpret cardiac monitors and recognize rhythm changes.
• Effective communication, collaboration, and conflict-response skills.
• Ability to handle patient information confidentially.

Responsibilities

• Constantly observe and accurately interpret cardiac monitors and systematically scan monitor screens.
• Identify and report changes in baseline rhythm patterns, distinguish life-threatening changes from slowly evolving changes, and notify the charge nurse or designee of witnessed changes.
• Document monitor changes for RN review, including saving and timing strips; set and check alarms; maintain rhythm records; and document monitor patterns during procedures or Code Blue events as needed.
• Give reports to relief watchers.
• Handle incoming and outgoing telephone calls and coordinate communication among physicians, shift leads, staff, and ancillary departments.
• Provide friendly assistance to patients’ families and visitors, listen and provide support, and refer them to appropriate sources of help when needed.
• Communicate constructively and positively, collaborate across departments to meet patient needs, respond to conflict openly and constructively, and use organizational communication channels effectively.
• Handle patient information confidentially.
• Assist in orienting new personnel and identify learning needs in collaboration with the manager.
• Enter and retrieve patient information in data-entry systems and maintain accurate statistics.
• Assist with performance-improvement activities, including data collection, reporting, and chart retrieval.
• Maintain and process completed patient charts.
• Order department supplies, attend department meetings, and perform other duties that support smooth department performance.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED