Unit Secretary, Med Surg

Cape Cod Healthcare•Hyannis, MA

About The Position

The Unit Secretary, Med Surg is responsible for completing necessary forms, requisitions, and communications to implement orders. This role requires maintaining proficiency in Computerized Nursing Informatics systems and ensuring accurate and complete patient records on assigned nursing units. The Unit Secretary also manages patient transfers, assists with the discharge process, and initiates scheduling for PCP follow-up appointments. A key aspect of this role is responding professionally and courteously to all telephone and verbal communications, utilizing the Nurse Locator and Patient Call system effectively, and maintaining patient chart order. The position also involves representing the hospital by maintaining patient confidentiality, ensuring adequate supplies, adhering to safety policies, and providing service excellence to all customers.

Requirements

Ability to read, write and communicate in English.
Demonstrated knowledge of healthcare informatics systems.
Successful completion of medical terminology course or successfully pass medical terminology challenge exam.

Nice To Haves

Medical Secretary/Medical Receptionist experience preferred

Responsibilities

Completes necessary forms, requisitions and communications necessary to implement orders.
Sustains proficiency in Computerized Nursing Informatics (information systems).
Maintains accurate and complete patient records on assigned nursing units by established department policies and procedures, including but limited to initiating and assembling charts, assisting with obtaining and filing patient Health Care Proxy, assisting with organizing patient transfers within the hospital to other acute care facilities, assisting with discharge process of patients from the EMR, and initiating scheduling of PCP follow-up appointments.
Responds in a professional and courteous manner in all telephone and verbal communications skills with internal and external customers.
Properly utilizes Nurse Locator for timely communications with nursing staff; and Patient Call system to initiate timely responsiveness to patient call bells.
Maintains patient chart in appropriate functional order as prescribed by hospital policy.
Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients.
Maintains adequate quantity of forms, materials and supplies on assigned unit.
Adheres to safety, blood/body fluid policies and procedures.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Performs other work-related duties and activities as assigned or requested.