Unit Secretary-Inpatient-Alternate Care Unit

Loma Linda University Health • Loma Linda, CA

1d

About The Position

The Unit Secretary-Inpatient works under the direct supervision of a registered nurse and performs secretarial and receptionist duties that support the smooth operation of an assigned unit or department providing patient-centered care. The role greets and screens the public, recognizes potentially dangerous situations involving visitors, patients, and families, and takes appropriate action. It also helps facilitate patient flow, coordinates diagnostic testing as ordered by a physician or nurse practitioner, and maintains supplies, equipment, and forms. The Unit Secretary uses interpersonal skills to support customer service, safety, and professionalism, and contributes to a caring and cooperative work environment among a culturally diverse workforce and patient and visitor population. Other duties may be assigned as needed.

The schedule is Monday through Friday, 1:00 p.m. to 9:30 p.m. A high school diploma or GED is required. Basic knowledge of medical terminology, HIPAA, and patient rights is required. Basic Life Support certification through the American Heart Association is required as specified in the Department Plan for Providing Care and may be obtained during orientation.

Requirements

• High school diploma or General Education Development (GED).
• Basic knowledge of medical terminology, HIPAA, and patient rights.
• Ability to read, write legibly, and speak English; ability to communicate positively, effectively, and professionally with others.
• Ability to use a computer, printer, and software programs necessary for the position; operate and troubleshoot required equipment.
• Ability to perform unit secretarial and clerical activities as needed.
• Ability to follow policies assertively and consistently, remain calm and courteous under pressure, and accept and follow directions.
• Ability to perform basic math, manage multiple assignments, organize and prioritize workload, collaborate with the nurse in charge to solve problems, recall information accurately, and pay close attention to detail.
• Ability to function within scope of practice; distinguish colors; hear sufficiently for general conversation in person and on the telephone; identify workplace sounds; and see adequately to read computer screens, medical records, and written documents.
• Basic Life Support (BLS) certification through the American Heart Association, as required in the Department Plan for Providing Care; may be obtained during orientation.

Nice To Haves

• Minimum one year of unit secretary experience.
• Completion of one year of college or at least one year of experience in a medical field.
• Spanish language ability.

Responsibilities

• Perform secretarial and receptionist duties that contribute to the smooth operation of the assigned unit or department.
• Greet and screen the public upon arrival to the unit or department.
• Recognize potentially dangerous situations with visitors, patients, and families and take appropriate action.
• Assist with facilitating optimal patient flow.
• Coordinate diagnostic testing as ordered by a physician or nurse practitioner.
• Maintain supplies, equipment, and forms.
• Use interpersonal skills to promote customer service, safety, and professionalism.
• Contribute to a caring and cooperative work environment among a culturally diverse workforce and patient and visitor population.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED