Unit Secretary Coordinator

Merrimack Health • Lawrence, MA

5d

About The Position

The Unit Secretary Coordinator serves as the first point of contact for the Infusion Center, greeting patients and visitors at the reception desk and responding to incoming telephone calls. The role establishes a professional, courteous, and compassionate tone while promoting a positive patient and customer experience. It performs administrative, secretarial, and clerical functions that support efficient operation of the Infusion Center, including patient scheduling, appointment coordination and confirmation, and communication with physician offices and other healthcare team members. The coordinator also assists in ensuring that required orders, authorizations, and supporting documentation are received and complete before scheduled infusion appointments.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Computer literacy.

Nice To Haves

• Previous experience in related health care fields is desired.
• Associate degree preferred.

Responsibilities

• Greet patients and visitors at the reception desk and respond to incoming telephone calls.
• Promote a professional, courteous, and compassionate patient and customer experience.
• Perform administrative, secretarial, and clerical functions supporting the efficient operation of the Infusion Center.
• Schedule patients and coordinate and confirm appointments.
• Communicate with physician offices and other members of the healthcare team.
• Assist in ensuring required orders, authorizations, and supporting documentation are received and complete before scheduled infusion appointments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED