Unit Secretary (CNA)

Lifepoint Health • Gilbert, AZ

8h • Onsite

About The Position

Dignity Health East Valley Rehabilitation Hospital – Gilbert is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. They are driven by a profound commitment to prioritize employee well-being so they can provide exceptional care to others. As a Unit Secretary joining their team, you're embracing a vital mission dedicated to making communities healthier. This role is essential to the care team, providing compassionate, hands-on support to patients throughout their recovery. The team is built on genuine care for both patients and one another, with patient safety and well-being guiding everything they do. You’ll be supported by strong teamwork and leaders who are present, approachable, and truly invested in you. In their most recent culture survey, team members shared how much they value the supportive environment and the people they work alongside each day.

Requirements

• Current Arizona state CNA or LNA license.
• Completion of a nursing assistant training course.
• High school diploma required.
• Computer experience required.
• Ability to speak and write concisely.
• Works effectively with all levels of medical personnel, patients, and families.
• Strong customer service.
• Reliability and attention to detail.

Nice To Haves

• Two years of college-level education preferred.
• Prior hospital experience preferred.
• EMR/electronic documentation familiarity desirable.
• Knowledge of medical terminology desirable.

Responsibilities

• Provides frontline administrative and receptionist support for the nursing unit.
• Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and excellent customer experience.
• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED