VIC | Unit Manager – Chartwells - Victoria EOI

Compass Group•Parkville, MD

3d•Onsite

About The Position

Chartwells is seeking a Unit Manager for a flagship education site in Victoria. This role involves leading the day-to-day operations, building strong client relationships, and delivering outstanding food, hospitality, and support services. As part of a national business, there are genuine career growth opportunities and a supportive leadership team. Chartwells specializes in providing catering and hospitality services in education, aiming to offer engaging and nutritious dining solutions that support academic achievement. They partner with leading schools and universities to deliver exceptional hospitality experiences that promote student wellbeing and success. This is a leadership opportunity for someone who excels in a fast-paced environment, enjoys client interaction, and is passionate about building high-performing teams.

Requirements

Previous experience in a Site Manager, Operations Manager, Hospitality Manager or similar leadership role
Strong people leadership and team development skills
Demonstrated experience managing budgets and operational performance
Excellent stakeholder management and communication skills
Ability to build trusted relationships with clients and customers
Strong organisational and problem-solving capabilities
Current Working with Children Check (or ability to obtain one) and relevant industry certifications as required

Nice To Haves

Experience within hospitality, education, facilities management, catering or service-based industries highly regarded
Passion for delivering exceptional service and creating positive customer experiences

Responsibilities

Lead the overall operation of the site, ensuring service excellence across catering and hospitality services
Build and maintain strong relationships with school leadership and key stakeholders
Manage financial performance, including budgets, labour costs, food costs and forecasting
Drive operational excellence through strong compliance, food safety and workplace health and safety practices
Lead, coach and develop a diverse team to deliver outstanding customer experiences
Ensure contractual obligations and key performance indicators are consistently achieved
Identify and implement continuous improvement initiatives to enhance service delivery
Manage recruitment, rostering, workforce planning and team engagement
Deliver regular reporting and business reviews to key stakeholders
Foster a positive culture focused on teamwork, accountability and customer satisfaction