Unit Manager - Graduate Processing

Texas Tech University•Lubbock, TX

About The Position

Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff. Demonstrate extensive knowledge of admissions policies and procedures, enrollment goals, university facts, and proficient use of admissions and recruitment technology. Oversee the processing and evaluation of domestic graduate applications and supporting documents. Research and resolve/escalate issues and inefficiencies in the application process. Oversee the hiring, training, and ongoing evaluation of assigned graduate processing staff. Provide cross-training, mentoring, and professional development opportunities. Ensure all processes handled by subordinate staff are working smoothly to ensure applications and documents are completed in a timely, accurate, and efficient manner. Oversee the domestic graduate phone and emails queues to ensure prompt, friendly, and accurate customer service is being given to all prospective students and campus partners. Perform and document weekly quality control on assigned processes and information provided by assigned staff by phone and email. Provide weekly updates to Director of Processing on areas of responsibility. Handle the processing of all prospective graduate student-athlete applications, while ensuring compliance with university and NCAA guidelines. Serve as the lead residency specialist for domestic graduate applications, coordinating with the Residency Determination Official to ensure subordinate staff are trained on residency policies and procedures.

Requirements

Extensive knowledge of admissions policies and procedures.
Extensive knowledge of enrollment goals.
Extensive knowledge of university facts.
Proficient use of admissions and recruitment technology.
Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.

Responsibilities

Manage a unit within a department.
Plan, organize and develop goals and procedures for the unit.
Represent the unit to administrators, outside agencies and others on relevant matters.
Supervise subordinate staff.
Oversee the processing and evaluation of domestic graduate applications and supporting documents.
Research and resolve/escalate issues and inefficiencies in the application process.
Oversee the hiring, training, and ongoing evaluation of assigned graduate processing staff.
Provide cross-training, mentoring, and professional development opportunities.
Ensure all processes handled by subordinate staff are working smoothly to ensure applications and documents are completed in a timely, accurate, and efficient manner.
Oversee the domestic graduate phone and emails queues to ensure prompt, friendly, and accurate customer service is being given to all prospective students and campus partners.
Perform and document weekly quality control on assigned processes and information provided by assigned staff by phone and email.
Provide weekly updates to Director of Processing on areas of responsibility.
Handle the processing of all prospective graduate student-athlete applications, while ensuring compliance with university and NCAA guidelines.
Serve as the lead residency specialist for domestic graduate applications, coordinating with the Residency Determination Official to ensure subordinate staff are trained on residency policies and procedures.