Unit Manager, Customer Operations

Piedmont Airlines•Charlotte, NC

11d

About The Position

Piedmont Airlines is seeking a Unit Manager, Customer Operations for its Ground Handling Department. The position manages departmental operational activities in accordance with established policies and procedures, with a focus on safe equipment handling and staffing. The manager leads a team that includes supervisors and agents, coaches employees, and provides career development. The role reports to the Department Manager, Customer Operations. The successful candidate will have proven team-leadership experience and the ability to plan manpower and equipment. The position involves daily operational oversight, staff scheduling, administrative reporting, performance reviews, and addressing non-compliant behavior. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must be at least 18 years old and provide proof of high school or GED completion.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Two years of supervisory experience in both Ramp and Customer Service.
Working knowledge of the Airport Operations Area (AOA) environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Oversee daily operations while considering company goals and customer expectations.
Coach staff and provide career development.
Correct non-compliant behavior and impose corrective action as required.
Implement the corporate culture, policies, and goals in daily work routines.
Manage a team that includes supervisors and agents.
Complete daily, weekly, and monthly reports.
Schedule staff, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.