UNIT DIRECTOR - ARIZONA STATE UNIVERSITY

Compass Group•Tempe, AZ

1d•Onsite

About The Position

SSC Services for Education is seeking a Unit Director to support the overall delivery of facilities services for SSC at Arizona State University within a specific zone. This role ensures a safe, reliable, and high-quality campus environment by providing day-to-day operational leadership, supporting frontline and management teams, and driving consistent execution of service standards. The ideal candidate is a hands-on, service-oriented leader with strong organizational skills, operational discipline, and a commitment to building relationships in a dynamic campus environment.

Requirements

3+ years of progressive experience in facilities operations, custodial/environmental services, campus services, hospitality, or a related service environment.
Prior experience supervising or supporting frontline teams and operational leaders.
Strong customer service and client relationship skills with the ability to communicate effectively across multiple stakeholder groups.
Strong organizational, prioritization, and problem-solving skills with the ability to manage multiple operational priorities.
Demonstrated ability to coach teams, reinforce standards, and drive accountability and service excellence.
Working knowledge of safety, quality assurance, staffing, and operational performance practices.

Nice To Haves

Bachelor’s degree preferred; associate degree or equivalent combination of education and relevant experience considered.
Higher education, large campus, institutional, or similarly complex facilities experience preferred.
Proficiency with Microsoft Office and familiarity with work order, CMMS, or facilities management systems preferred.

Responsibilities

Support daily facilities operations, ensuring consistent execution of service standards, work procedures, safety requirements, and client expectations.
Partner with the Operations Manager and site leadership to coordinate staffing, workflows, priorities, and operational resources.
Lead and support supervisors and frontline teams through regular communication, coaching, training, and performance feedback.
Build strong relationships with university stakeholders and respond proactively to service needs, concerns, and operational priorities.
Monitor operational performance, identify service gaps, and implement solutions that improve quality, efficiency, and customer satisfaction.
Support safety, sanitation, quality assurance, and preventive maintenance programs in accordance with SSC, university, and regulatory standards.
Assist with labor management, purchasing, supply controls, and other operational activities to support financial and productivity goals.
Conduct facility inspections and operational reviews to ensure readiness, quality, and compliance with established standards.
Collaborate with internal departments and campus partners to support projects, events, and evolving operational needs.
Support continuous improvement initiatives and special projects as assigned.