About The Position

Under general supervision from the unit manager and/or director, the Unit Coordinator provides day-to-day leadership and serves as a clinical liaison among staff, physicians, and management. The coordinator acts as a role model, mentor, coach, and resource for staff, helping maintain unit standards and promote teamwork. The role supports managers in attracting, developing, maintaining, and retaining qualified staff, and may assist with hiring, orientation, performance monitoring and evaluation, problem-solving, employee counseling, staffing, payroll, and budgeting. The Unit Coordinator serves as a contact for internal and external customers and helps maintain a safe care environment that supports positive customer service and meets quality standards. The role implements new processes and monitors existing ones, and offers an opportunity for leadership succession. Employees providing direct patient care must demonstrate competencies specific to the population served. Unit Coordinators may cover multiple locations across the organization.

Requirements

  • Bachelor's degree in Nursing.
  • At least 2 years of clinical experience.
  • Current Registered Nurse license in good standing with the State of Michigan.
  • Strong leadership, organization, and communication skills.
  • Interpersonal communication skills, ability to resolve conflict, and ability to work as a team leader.
  • Demonstrated problem-solving ability.
  • Ability to work independently, meet deadlines, and demonstrate accountability for assignments.
  • Ability to use software relevant to the job, such as Word, Excel, Access, PowerPoint, and Visio.
  • Ability to organize and analyze data.
  • Ability to speak and write English fluently.
  • Ability to interpret regulatory standards and assess their impact on the organization.

Nice To Haves

  • Master's degree in Nursing.
  • Previous management experience.
  • Formal or informal leadership experience.
  • Advanced nursing-specific certification.
  • Department-specific certifications as applicable, such as PALS, BLS, or ACLS.

Responsibilities

  • Evaluate the quality and appropriateness of care and conduct or facilitate audits for accreditation, regulatory requirements, and organizational standards.
  • Coordinate day-to-day unit operations, including patient placements and staff assignments.
  • Manage staffing and scheduling, including adjusting coverage for volume changes and call-ins, coordinating schedules with manager input, managing staffing levels to support budget goals, participating in staffing projections and plans, and approving or denying PTO.
  • Communicate with staff about scheduling requests and issues and follow organizational staffing policies and procedures.
  • Act as a clinical expert and resource, mentor staff, support teamwork, maintain knowledge of guidelines and standards, and provide input into policies and procedures.
  • Respond to clinical and service recovery issues and answer staff questions about performance and departmental processes.
  • Guide and supervise personnel accountable to the nurse manager, provide ongoing performance feedback and coaching, monitor day-to-day performance, and support Personal Development Plans with the manager.
  • Participate in staff performance evaluations, collate peer input, communicate performance or behavior concerns to the manager, and participate in employee discipline processes as appropriate.
  • Co-facilitate shared governance planning and meetings and mentor the staff chair of shared governance.
  • Facilitate charge nurse and other unit meetings and report to the nurse manager.
  • Participate in recruitment, selection, and retention, including assisting the manager with interviews.
  • Support an environment that encourages and values innovation and creativity.
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