About The Position

The Unit Coordinator performs clerical duties on the unit under the direction of Licensed Nursing Personnel. The role uses professional communication with department personnel and other departments in support of patient care, and maintains a personable, professional attitude toward physicians, patients, families, visitors, and coworkers. The coordinator maintains patient records, ensures census and computer-system information are accurate, keeps workstations organized, and orders and stocks clerical supplies and patient-care documents. The position also supports organizational policies, confidentiality, safety, teamwork, and customer service.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support (BLS) certification accredited by the American Heart Association (AHA).
  • Experience charging supplies.
  • Effective time-management skills.
  • Strong interpersonal communication skills.
  • Ability to communicate effectively in English, verbally and in writing.
  • Ability to work with ambiguity and continuous changes.
  • Ability to assist others in developing problem-solving and reasoning skills.
  • Understanding of computer operating systems and general navigation of electronic environments.
  • Ability to use Microsoft Office.
  • Commitment to professionalism, organizational values, confidentiality, safety, teamwork, and customer service.

Nice To Haves

  • Previous clerical or computer experience.
  • Knowledge of medical terminology.
  • Experience with software systems.

Responsibilities

  • Support the organization's mission, vision, and values.
  • Communicate effectively with patients, physicians, nurses, visitors, and other customers using verbal and non-verbal communication skills.
  • Maintain patient records by stickering, identifying, and filing documents correctly.
  • Forward medical records to the HIM department upon discharge.
  • Ensure the station census is accurate and patients are correctly represented in computer systems.
  • Maintain clean and organized workstations.
  • Report hazards and unsafe practices to leadership or other appropriate individuals.
  • Order, stock, and maintain clerical supplies and patient-care documents.
  • Write legibly and transcribe communications accurately.
  • Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
  • Maintain confidentiality and protect sensitive data.
  • Follow organizational and department safety standards and guidelines.
  • Work collaboratively and support team members.
  • Provide exceptional customer service and interact effectively with the broader healthcare community.
  • Perform other duties as assigned.
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