Unit Coordinator (Summer Intern) | MGH-Hematology and Oncology Department

Mass General Brigham • Boston, MA

23h • $19 - $27 • Onsite

About The Position

Lunder 10 is an integrated thirty-two bed inpatient hematology, oncology, bone marrow transplant unit that serves a young adult to elderly patient population. Patients are frequently followed from time of diagnosis or referral through end of life. Many patients have a diagnosis of leukemia, non-Hodgkin's lymphoma, sarcoma, or multiple myeloma. This role provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. The Unit Coordinator is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. They are responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. This role also provides outstanding services for every customer interaction. Actual job duties may vary by department. Performs clerical and other duties to assist in the general administration of the floor or unit. Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. Schedules consultations, tests, procedures, and patient transport to other departments. Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit. Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department. Performs other duties as assigned. Complies with all policies and standards.

Requirements

• Current high school student required.
• No formal work experience required.
• Ability to create a warm, welcoming, and respectful environment for patients, families, visitors, and staff.
• Strong interest in learning about healthcare, hospital operations, and teamwork in a clinical setting.
• Ability to communicate clearly, respectfully, and professionally with patients, families, and staff.
• Ability to remain calm and respectful in a busy or fast-paced environment.
• Willingness to ask questions, accept feedback, and learn new skills.
• Strong attention to detail and ability to follow directions.
• Ability to maintain patient privacy and confidentiality at all times.
• Dependable, punctual, and professional.
• Ability to work collaboratively with nurses, unit coordinators, patient care assistants, and other members of the care team.
• Basic computer skills preferred, including familiarity with email and Microsoft Office tools such as Word and Outlook.
• Ability to use standard office equipment with training, including phones, printers, scanners, and copiers.

Nice To Haves

• Interest in healthcare, administration, customer service, or hospital operations preferred.
• Prior volunteer, school-based, customer service, babysitting, camp counselor, office, retail, or other people-facing experience preferred.
• Interest in learning about healthcare and supporting a hospital unit strongly preferred.
• Familiarity with medical terminology is not required, but interest in learning is preferred.

Responsibilities

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED