Unit Coordinator- Per diem Medical/Surgical Oncology ICU

Beth Israel Lahey Health•Boston, MA

10d

About The Position

The Unit Coordinator facilitates the smooth and efficient functioning of a combined medical/surgical intensive care unit caring for general medical and surgical patients who require critical care intervention and monitoring. The unit also cares for specialty populations, including hematology, oncology and bone marrow transplant patients, OB/GYN patients, and postoperative patients requiring ICU-level care. The Unit Coordinator serves as a liaison between patients, visitors, and clinicians and partners with nurses to coordinate daily patient flow, including communications about admissions, discharges, and transfers. The role provides outstanding customer service and has day and evening hours available, with a minimum commitment of 16 hours per month.

Requirements

High school diploma or GED required.
0–1 years of related work experience required.
Prior customer service experience.
Basic familiarity with computers and ability to navigate web-based applications at a basic level.
Ability to make decisions based on specific instructions, standard practices, and established procedures, generally with little or no supervision.
Ability to address routine, somewhat repetitive problems by following clear directions and procedures and identify process-improvement opportunities.
Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently; stand and/or move around for most of the shift.
Staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree preferred.
Previous administrative experience in a healthcare setting.

Responsibilities

Facilitate patient flow through the unit.
Coordinate admissions with admitting, nursing staff, and the admission facilitator.
Assist providers and ensure needed supplies are available.
Obtain and communicate information for requested tests and procedures.
Coordinate the registration process for established protocols.
Answer patient call lights promptly and respond within the scope of the role, following BIDMC Call Light Standards of Practice.
Greet and direct patients, families, visitors, and staff; identify oneself and provide informative, non-clinical information when requested.
Use available information systems supporting unit operations, including provider order entry, bed tracking, and the nursing call system, ensuring timely responses and accurate data entry.
Serve as a point person for resolving information-system issues and maintain basic troubleshooting competency for printer, copier, and fax issues.
Ensure patients are properly charged for equipment, supplies, and outside purchases.
Coordinate special purchases for patient care needs, such as specialty beds.
Ensure unit equipment is adequately maintained and maintain equipment logs.
Perform or monitor activities related to JCAHO.
Manage the unit-based patient valuables program.
Investigate lost belongings, maintain tracking logs, provide detailed summaries as requested, and report unresolved losses to the Operations Coordinator.