Unit Coordinator- Per diem Medical/Surgical Oncology ICU

Beth Israel Lahey Health•Boston, MA

13d•$21 - $28

About The Position

The Unit Coordinator facilitates the smooth and efficient functioning of the MICU/SICU, a combined medical/surgical intensive care unit caring for patients who require critical care intervention and monitoring. Specialty populations include hematology, oncology and bone marrow transplant patients, OB/GYN patients, and post-operative patients requiring ICU-level care. The coordinator serves as a liaison among patients, visitors, and clinicians and partners with nurses to coordinate daily patient flow, including communications about admissions, discharges, and transfers. The role provides outstanding service during every customer interaction. A minimum of 16 hours per month is required; day and evening hours are available.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Prior customer service experience.
Basic familiarity with computers and the ability to navigate web-based applications at a basic level.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to make decisions using specific instructions, standard practices, and established procedures, generally with little or no supervision.
Ability to address routine problems by following directions and procedures and identifying opportunities for process improvements.
Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
Working knowledge of standard concepts, practices, procedures, and policies and the ability to apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently, and to stand or move around for most of the shift.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree.
Previous administrative experience in a healthcare setting.

Responsibilities

Facilitate patient flow through the unit and coordinate admissions with admitting, nursing staff, and the admission facilitator.
Assist providers, ensure needed supplies are available, obtain and communicate information for requested tests and procedures, and coordinate registration for established protocols.
Answer patient call lights promptly and respond within the scope of the role, following BIDMC Call Light Standards of Practice.
Greet and direct patients, families, visitors, and staff; identify oneself and provide informative, non-clinical information when requested.
Use available information systems supporting unit operations, including provider order entry, bed tracking, and the nursing call system, ensuring timely responses and accurate data entry.
Serve as a point person for resolving information-system issues.
Maintain basic troubleshooting competency for printer, copier, and fax issues.
Ensure patients are properly charged for equipment, supplies, and outside purchases; coordinate special purchases for patient-care needs such as specialty beds.
Ensure unit equipment is adequately maintained, maintain equipment logs, and perform or monitor activities related to JCAHO.
Manage the unit-based patient valuables program, investigate lost belongings, maintain tracking logs, provide detailed summaries as requested, and report unresolved losses to the Operations Coordinator.