Unit Coordinator Labor and Delivery Per Diem

Mass General Brigham•Boston, MA

2d•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison between patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate day-to-day patient flow. This includes communicating with relevant staff about patient admissions, discharges, and transfers, while providing outstanding service in customer interactions. Actual duties may vary by department. This position does not require patient care. The role performs clerical and general administrative duties for the unit; greets and assists patients, families, visitors, and coworkers; manages information at the central nursing station and throughout the unit; schedules consultations, tests, procedures, and patient transport; and enters timely, accurate admission, discharge, and transfer information into the electronic medical record. The coordinator also contacts ancillary departments to obtain equipment, services, and supplies, tracks their status and location, and follows designated processes to arrange repairs. The position may also assist the manager with payroll, staff scheduling, or supervision of unit secretaries.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills and strong interpersonal skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).
Current or past Labor and Delivery, NICU, or Antenatal experience.

Responsibilities

Perform clerical and other duties that support general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely information into the electronic medical record for admissions, discharges, and transfers.
Partner with nursing to coordinate day-to-day patient flow and communicate about admissions, discharges, and transfers.
Contact ancillary service departments to obtain equipment, services, and supplies; track status and location; and facilitate repairs through the designated process.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.
Manage confidential patient information and provide outstanding service during customer interactions.