Unit Coordinator - Sterile Processing

Tufts Medicine•Boston, MA

6d•$18 - $22

About The Position

The Unit Coordinator coordinates the flow of patient activity and information in unit or practice areas according to hospital-approved policies and procedures. Under the direction of clinical leadership, the role performs clerical duties, serves as a liaison to other departments, and supports communication among patient care, customer service, and the unit. The position also provides administrative and operational support, generally under moderate supervision, using basic knowledge of job procedures and tools.

Requirements

High school diploma or equivalent.
Excellent interpersonal, telephone, and written communication skills.
Strong organizational skills and effective time management, including appropriate prioritization.
Ability to handle detailed, confidential material and work independently.
Working knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
Sensitivity, maturity, and flexibility when coping with difficult situations.
Ability to work with staff across departments, physicians, patients, vendors, and the community.
Extensive knowledge of medical terminology to support communication and duties such as transcribing medication orders.
Problem-solving and decision-making skills.

Nice To Haves

One year of customer service experience in a healthcare or customer-facing setting.
Associate's degree.

Responsibilities

Communicate with admissions about patient status, including transfers, admissions, discharges, bed changes, bed-cleaning requests, and changes during the shift.
Review bed assignments and relay information to clinical staff.
Greet and direct patients, visitors, physicians, and hospital personnel who arrive at or call the unit, following service expectations and hospital standards.
Initiate, assemble, maintain, and prepare patient charts and records according to hospital policy, including filing information and preparing charts for Medical Records after discharge.
Maintain medical records and organize associated paperwork and reports for current, discharged, and transferred patients.
Label patient records and update bed boards, bedside charts, and computer information, including patient diet, condition, allergies, height, and weight.
Transcribe physician orders to designated information systems and documents, and complete necessary follow-through.
Answer and triage calls, relay messages, and coordinate communications about outside services, transfers, discharges to another facility, and physician changes.
Use hospital computer systems to enter and verify orders, retrieve data, and generate reports; report system malfunctions to the help desk.
Work with case management, social workers, and nursing staff to arrange follow-up appointments in the hospital or after discharge.
Coordinate communications during emergencies and STAT requests or orders.
Follow through on orders that could not be completed during off-shifts and weekends.
Coordinate unit activities during electronic downtime.
Facilitate timely delivery of time and attendance records.
Monitor quantities and documentation of forms, materials, supplies, and equipment; track and return rental equipment.
Review information shared at staff meetings by attending, reading minutes, or participating virtually.
Assist with orientation and training of new unit coordinators as designated by department leadership.