Unit Coordinator | MGH-Clinical Decision Unit

Mass General Brigham•Boston, MA

16h•Onsite

About The Position

The Unit Coordinator - Clinical Decision Unit at Mass General Brigham is a vital role within the Bigelow 12 Short Stay unit, a new admission pathway for general medicine patients requiring inpatient-level care for 48 to 72 hours. This position provides essential administrative support to both unit-based and hospital-wide clinicians and staff, acting as a key liaison between patients, visitors, and healthcare providers. The role demands effective organization, timely task completion, and strict management of confidential patient information. The Unit Coordinator partners closely with nursing to manage the daily patient flow, including communication regarding admissions, discharges, and transfers, while consistently delivering outstanding service in every customer interaction. Specific duties may vary by department, but the core function involves clerical and administrative assistance to ensure the smooth operation of the unit.

Requirements

High School Diploma or Equivalent required
Administrative support experience 2-3 years required
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree Related Field of Study preferred
Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Responsibilities

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Organizes priorities, completes tasks on time and manages confidential patient information.
Partners with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
Provides outstanding services for every customer interaction.
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
Performs other duties as assigned.
Complies with all policies and standards.