Unit Coordinator | MGH-Ortho/Urology | MGH

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Unit Coordinator opportunity is for the Orthopedics & Urology- Ellison 6 unit, which is a thirty-six-bed adult inpatient orthopedic/urology/surgery unit. The patient population includes orthopedic and urologic patients who are post-surgical intervention and pre-surgery from Emergency Department, front door or clinical admissions. It is described as a fast-paced, exciting environment. Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients, is a leader in medical research and education, and is committed to delivering employees an exciting career. The culture is one of collaboration and innovation, committed to delivering employees a work-life balance. Mass General Brigham's competency framework defines effective leadership behaviors critical for successful performance at each job level, comprising ten competencies (People-Focused and Performance-Focused). Mass General Brigham is a passionate, welcoming community where every role is important in changing lives, built on the legacy of two leading academic medical centers. The organization is committed to serving the community, enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system, recognizing that increasing value and continuously improving quality are essential to maintaining excellence.

Requirements

High School Diploma or Equivalent required
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree Related Field of Study preferred
Customer Service experience in related or unrelated field preferred

Responsibilities

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
Also expected to provide outstanding services for every customer interaction.
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient experience throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
Performs other duties as assigned
Complies with all policies and standards