Unit Coordinator| MGH-Intensive Care Unit

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a diverse range of professionals to advance its mission in patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. This specific opportunity is for a Unit Coordinator in the Blake 12 Intensive Care Unit (ICU), which is an 18-bed adult medical, surgical, abdominal transplant, and trauma intensive care unit. The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff, serving as a liaison between patients, visitors, and clinicians. Key aspects of the role include effectively organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate daily patient flow, including communications related to admissions, discharges, and transfers. The role also requires providing outstanding customer service. Mass General Hospital, a world-renowned institution and a leader in medical research and education, is committed to fostering a collaborative and innovative culture, offering employees an exciting career with work-life balance. It is recognized as New England's #1 Medical Center by U.S. News Best Hospitals for 2025-2026.

Requirements

• High School Diploma or Equivalent required
• Administrative support experience within a healthcare setting; 2-3 years required
• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Nice To Haves

• Associate's Degree Related Field of Study preferred
• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred

Responsibilities

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Partner with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Provide outstanding services for every customer interaction.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses
• Recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees