Unit Coordinator: Post Cardiothoracic Surgery-C8 12hrs/week Night

Albany Medical Center•Albany, NY

3d•$46,215 - $60,080

About The Position

The Unit Coordinator maintains a positive work environment and supports unit workflow by performing customer service, clerical, and reception duties. The role applies specialized knowledge to support the effective operation of unit functions, including patient record preparation and processing, use of the EPIC clinical information system, visitor reception, phone and call-bell response, supply ordering, filing, order transcription, environmental control, revenue reconciliation, inventory management, data entry, and troubleshooting. The Unit Coordinator communicates effectively with patients, significant others, and members of the health care team. The position also supports departmental communications and patient-care coordination, assists with staff orientation and scheduling, and helps facilitate admissions, discharges, transfers, bed placement, and billing activities.

Requirements

High school diploma or GED required.
One to three years of healthcare or clerical experience required.
Ability to coordinate and work as a team member with various disciplines and departments.
Ability to communicate effectively with internal and/or external customers on a wide range of issues and initiate follow-up actions.
Ability to collaborate to accomplish tasks or goals, adapt work practices and procedures, and work efficiently with others to find solutions.
Ability to prioritize, work independently, and complete tasks in a timely manner.
Ability to calculate figures and amounts, including dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
Ability to solve technical and practical problems in situations with limited communication, support, information, and access.
Strong organizational and time-management skills.
Ability to read, understand, and follow oral and written instructions.
Basic word-processing, computer input, and retrieval skills, including order entry.
Ability to use Microsoft Office programs.
Strong phone etiquette, customer service, and public-relations skills.
Ability to maintain a positive attitude in a fast-paced environment.
Basic knowledge of office equipment, including fax machines, copy machines, and scanners.
Equivalent combinations of relevant education and experience may be substituted as appropriate.

Nice To Haves

Associate's degree preferred.
Familiarity with medical terminology preferred.

Responsibilities

Assemble and maintain patient records, file data, and obtain reports and data needed for departmental operations.
Greet and assist visitors courteously.
Use clinical and patient information systems to support patient care.
Coordinate department communications and appropriately accept and screen telephone calls.
Assist with orientation of new administrative support staff.
Maintain adequate supplies of current forms, unit supplies, and equipment; troubleshoot and maintain office equipment.
Assist with scheduling using the Shift Wizard System and with timecards and payroll using Kronos.
Demonstrate professional business etiquette.
Relay patient and health care member requests to other members of the unit.
Respond appropriately to the individual needs of patients and families, considering the age and special characteristics of the patient group served.
Monitor and respond to the patient call-bell system and follow through on patient and family requests.
Collaborate with other departments to facilitate admissions, discharges, and transfers.
Assist the unit RN coordinator in updating Enterprise Visibility (HEV) for appropriate patient bed placements.
Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.
Perform reception and clerical duties, including answering phones, transcribing physician orders, ordering supplies, and filing.
Perform environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting.