Unit Clerk 9SE Cardiac Stepdown/Floor Rotating

WVU Medicine

2d•Onsite

About The Position

The Unit Clerk performs clerical, receptionist, dispatching, and admitting and discharge duties in support of an assigned patient care department. The position supports patient admissions, transfers, and discharges; communicates with patients, visitors, physicians, and hospital departments; schedules tests and follow-up appointments; maintains patient and department records; and helps coordinate patient transportation and other care needs. This position is scheduled for 24 hours per week on a varied shift at WVUH West Virginia University Hospitals’ 9 Southeast unit in Morgantown, West Virginia.

Requirements

High school diploma or equivalent.
Ability to read, write, and comprehend simple instructions.
Good verbal and writing skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.

Responsibilities

Greet patients and complete department admission functions, including entering information into the computer, locating and assigning beds, and notifying referring physicians when requested.
Coordinate and communicate patient transfers, including completing computer transfer functions, notifying receiving departments, obtaining bed assignments, and dispatching support staff or patient care personnel.
Complete clerical discharge functions, including disassembling patient records, scheduling follow-up appointments, arranging transportation as needed, completing the computer discharge function, and faxing discharge summaries to designated areas.
Coordinate timely communication within and between departments regarding patient admissions, discharges, transfers, expired patients, and unit needs.
Answer telephone calls and patient intercoms courteously and promptly, route messages accurately, dispatch appropriate personnel, and assist visitors with requests for information or assistance.
Provide requested patient or department information in accordance with hospital policy.
Enter written physician orders into EPIC and generate and distribute Kardex and Medical Admission Records from Merlin as appropriate.
Schedule laboratory work, imaging, and diagnostic procedures; complete laboratory requisitions and other forms; and phone in consults to other services.
Communicate with patient care departments, including Dietary and Physical Therapy, to help ensure patient care needs are met.
Organize and maintain patient and department records and documentation; prepare patient identification bands and name tags; and assemble, maintain, and break down patient charts.
Review printed orders for stat, laboratory, and diagnostic tests and advise the RN of stat orders according to departmental procedure.
Record laboratory results reported by telephone and immediately alert the RN when the laboratory reports abnormal results.
Maintain office supply stock and compile statistical or unit activity data as assigned.