Unit Clerk

Emory Healthcare•Decatur, GA

12h•$18 - $21

About The Position

The Unit Clerk answers unit or department telephones, greets visitors, screens calls, and takes messages or directs callers and visitors to the appropriate staff. The clerk may page staff when necessary, receive and transcribe physicians’ orders in accordance with established guidelines, and maintain patient-record information according to department protocols and applicable federal, state, and organizational guidelines. The role routes records appropriately and maintains confidentiality. The Unit Clerk operates standard office equipment, manages office supplies and forms, and responds to patient requests through the patient intercom system. The position relays information to staff for immediate attention; arranges physician-ordered tests, supplies, equipment, treatments, and special dietary needs; and enters and retrieves information related to patient charges and supply orders. Daily reconciliation of patient charges supports accurate billing. Other related responsibilities may be assigned. This position works 36 hours per week in three 12-hour shifts, from 11:00 AM to 11:30 PM. Physical demands include lifting and carrying up to 25 pounds, standing and walking occasionally to frequently, sitting occasionally, and close eye work such as computer use, typing, reading, and writing. Environmental exposures may include blood-borne pathogens, biohazardous waste, chemicals, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor and outdoor conditions, latex, patient-care or handling injuries, and radiation. Personal protective equipment, including respirators, may be used. Travel may be required; conditions and demands may vary by assigned work area and tasks.

Requirements

High school diploma or equivalent.
One year of previous clerical experience.
Experience with various personal computer software applications.

Responsibilities

Answer unit or department telephones and greet visitors according to departmental procedures.
Screen calls, take messages, or refer callers and visitors to appropriate staff; page staff when necessary.
Receive and transcribe physicians’ orders according to established guidelines.
Record, update, and maintain patient-record information in accordance with department protocol and applicable guidelines.
Route records to appropriate departments or staff and maintain confidentiality.
Operate standard office equipment, including telephones, copiers, fax machines, and computers.
Inventory, order, and maintain office supplies and forms; complete purchase requisitions and receive supplies.
Respond to patient requests through the patient intercom system.
Relay information to appropriate staff for immediate attention.
Arrange physician-ordered medical tests, supplies, equipment, treatments, and special dietary needs.
Enter and retrieve data related to patient charges and supply orders, including daily reconciliation of patient charges to support accurate billing.
Perform related responsibilities as required.