Unit Clerk

Tohono O'odham Nation Healthcare•Sells, AZ

2d•Onsite

About The Position

Under general supervision, the Unit Clerk provides medical-clerical support for patient care in the Inpatient or Emergency Room of the Tohono O'odham Nation Health Care Hospital. This role assists nursing and medical staff with clerical and non-professional activities, manages reception duties, record-keeping, and provides miscellaneous support to the unit. The incumbent is expected to resolve problem situations and works under the supervision of the Supervisory Clinical Nurse or Charge Nurse. This position may require temporary relocation to other TONHC Facilities.

Requirements

High School Diploma or General Education Diploma.
One year of general work experience in the medical field.
Current certification in Healthcare Cardio Pulmonary Resuscitation (CPR).
Must complete a course in Medical Terminology within six months of hire.
Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required.
A 39-month driving record check is required.
May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years).
If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to operate program vehicles.
Based on department needs, incumbents may be required to demonstrate fluency in both Tohono O'odham language and English.

Nice To Haves

Knowledge of the Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, tribal laws, regulations, and requirements.
Knowledge of hospital admitting requirements and procedures.
Knowledge of the types of medical problems treated by each sub-division clinic.
Knowledge of common medical terms, anatomy, common drugs, and correct spelling and appropriate medical abbreviations.
Knowledge of legal regulations and requirements on confidentiality, specifically to the Privacy Act of 1974 and Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Knowledge of the use of the Electronic Health Record and templates.
Knowledge of the use of BCMA (Bar Code Medication Administration).
Knowledge of the use of BMW.
Knowledge of Time Force for Direct Hires.
Skill in answering and directing a multi-line telephone system.
Skill in typing and basic computer word-processing, spreadsheets, and database software programs.
Skill in providing superior customer service to external and internal customers.
Ability to handle multiple tasks and meet deadlines.
Ability to exercise independent judgment.
Ability to carry out instructions furnished in verbal or written format.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to establish and maintain positive and effective working relationships with other employees and the general public.

Responsibilities

Serve as a receptionist, greeting patients and visitors respectfully and courteously, and alerting Security to unauthorized visitors.
Receive and route incoming telephone calls.
Receive and distribute mail to medical staff, nursing staff, and patients.
Schedule appointments with other medical services and make necessary arrangements, including requesting medical records and initiating requisitions for procedures.
Assemble new admission charts, transcribe doctor's orders, initiate lab requests and doctor's referrals, and file reports and documents in patient charts and Electronic Health Records.
Schedule appointments with outside facilities and coordinate patient transfers by contacting EMS, PRC, and Tribal transportation.
Arrange transportation for patients receiving healthcare within or outside the Nation's Hospital Unit, verifying patient records are complete and accurate before transfer.
Assist with patient discharge orders and final disposition of patient charts after discharge.
Maintain and enter data for updated ER Log per EMTALA and Joint Commission standards.
Perform patient registration duties, including updating demographics and verifying insurance, referring to the Benefits Coordinator when necessary.
Maintain and replenish forms and office supplies for the unit.
Notify Housekeeping of routine requests (e.g., linen, cleaning rooms).
Submit routine work orders on the unit using TMA.
Process and maintain time and attendance records for unit staff, including review, audit, and research of attendance records.
Answer employee questions regarding time and attendance.
Maintain current lists of patient admissions, discharges, diet lists, and Inpatient blood sugar lists.
Attend monthly unit meetings and record minutes.
Promote Safety and Risk Management initiatives on the unit.
Complete and submit TMA requests.
Perform other job-related duties as assigned.