Unit Clerk I/ II

Behavioral Health Services•Gardena, CA

1d•Onsite

About The Position

The Unit Clerk serves as a first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and secure environment. This role provides office coverage, manages incoming/outgoing communications, and performs administrative support functions in alignment with program needs, organizational policies, and confidentiality standards. The Unit Clerk II also serves as a source of training and guidance for new clerical/office/administrative staff and may complete specialized assignments such as program efficiency projects, client care projects, and audit/accreditation projects.

Requirements

High School Diploma or educational/ experience equivalent required.
Strong communication, organizational, and recordkeeping skills are required.
Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.
Ability to complete the major tasks, duties and responsibilities.
Ability to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when required.
Ability to utilize office equipment including computers, phones, timekeeping platform, fax, copy, etc.
Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.
Ability to recognize personal biases within diverse populations.
Maintain cultural sensitivity at all times.
Ability to demonstrate appropriate customer service and interpersonal skills, communication (verbal and written), organization and attention to detail, multitasking and time management, adaptability and learning agility.
Ability to adhere to professional standards.
Ability to operate and demonstrate proficiency in required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment. (Unit Clerk II only)
Ability to utilize and demonstrate proficiency in utilization of office systems and equipment including computers, phones, timekeeping platform, fax, copy, etc., and train in utilization (Unit Clerk II only)

Nice To Haves

Minimum two (2) years of office, clerical, or administrative experience preferred (Unit Clerk I).
Minimum of five (5) years of office, clerical, or administrative experience preferred (Unit Clerk II).
Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology, Bilingual (English/Spanish) strongly preferred.

Responsibilities

Greet visitors and clients in a professional and courteous manner; determine needs and direct appropriately
Ensure only authorized individuals access the facility in accordance with safety protocols
Maintain a clean, organized, and welcoming reception and waiting area
Manage lobby postings, brochures, and informational materials including but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc.
Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude
Schedule programmatic appointments as needed including managing program calendars in collaboration with management
Support program census including insurance eligibility, intake scheduling, documentation upload, etc.
Upload documentation to internal and external client health records and other systems
Take clear, complete messages and ensure timely delivery
Make overhead pages or notifications when required
Communicate effectively with internal and external stakeholders
If assigned to treatment program, may perform toxicology testing, assist in charting relevant information
Receive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/delivery
Support program management in preparing all-staff or other program meetings including safety meetings, communication, trainings, events, etc.
Maintain appropriate handling and tracking of documents
Support staff and departments with administrative and client needs as assigned
Support in training volunteers including client volunteers on appropriate clerical duties
May order, track, and maintain inventory of office supplies and forms
Support billing actions, including but not limited to corrective action
Maintain professional boundaries and standards.
Treat clients with respect, care, and concern.
Comply with confidentiality requirements at all times.
Maintain health and safety standards of facility.
Adhere to BHS health, safety, and operational procedures
Maintain working knowledge of applicable regulations and policies
Collaborate effectively with team members and other departments
May be assigned to support programmatic transportation needs including but not limited to client transportation, as needed
Participate in meetings, trainings, and committees as assigned
Other duties as assigned
Serve as source of training and guidance for new clerical/office/administrative staff (Unit Clerk II only)
Complete specialized assignments, including but not limited to program efficiency projects, client care projects, audit/accreditation projects, etc. (Unit Clerk II only)
May support quality assurance and/or quality improvement initiatives, client outcome, and follow-up activities (Unit Clerk II only)