Unit Clerk - Hickman Hospital - Emergency Center

ProMedica Charles and Virginia Hickman Hospital•Adrian, MI

1d•Onsite

About The Position

As the Unit Clerk, you will perform reception, clerical, and supportive duties in the patient care area within Hickman Hospital's Emergency Center. This role requires adherence to standards of care, policies & procedures, and regulatory guidelines, and involves performing select clinical procedures within delegated parameters. The Unit Clerk collaborates with the healthcare team and physician offices to ensure a seamless patient care continuum, facilitating prompt and efficient patient services through organized clerical activities. Key responsibilities include preparing and maintaining patient records, transcribing orders accurately, operating necessary equipment, and demonstrating professional phone etiquette. ProMedica, the parent organization, is a mission-driven, not-for-profit healthcare organization headquartered in Toledo, Ohio, serving communities across nine states. It provides a range of services, including acute and ambulatory care, and operates 10 hospitals with an affiliated interest in one additional hospital. ProMedica employs over 1,300 healthcare providers and has more than 2,300 physicians and advanced practice providers with privileges.

Requirements

High school graduate or equivalent
Must be able to read, write, and speak the English language.
Must have keyboard skills and be able to accurately complete data entry and filing.
Must demonstrate a high level of mental and emotional tolerance, with the ability to function quickly and precisely in stressful situations.
Must be able to deal effectively with a changing environment and be open to new ideas.

Nice To Haves

Medical terminology

Responsibilities

Performs all duties within job scope in accordance with standards or care, policies & procedures, and regulatory guidelines.
Performs select clinical procedures within delegated parameters.
Collaborates with all members of the health care team and physician offices to promote a seamless patient care continuum.
Facilitates prompt, efficient patient services through organizing, prioritizing, and performing clerical activities.
Prepares and maintains patient records according to standards / policy.
Transcribes orders using the appropriate department forms and hospital abbreviations in an accurate and legible manner.
Operates equipment necessary to perform job duties.
Demonstrates good phone etiquette, perceived as helpful / friendly to all customers.
Fields phone inquiries appropriately.
Displays professionalism at all times and maintains patient confidentiality.
Orders supplies and maintains inventory and par-levels assigned.
Compiles statistical information for monthly, quarterly, and annual reports and surveys as assigned.
Performs other job duties as assigned.