Unit Clerk (NCS) - Mayor's Office of Employment Development

Baltimore City•Baltimore, MD

1d•Onsite

About The Position

Welcome to the City of Baltimore, where a fulfilling career awaits in a vibrant and diverse atmosphere, offering limitless opportunities to drive social impact and serve its citizens. The City of Baltimore is committed to hiring great people and providing them with skills and opportunities for career growth. The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives to meet the needs of Baltimore City employees and job seekers, aiming to enhance the local economy. MOED's mission is to deliver economic justice by creating an equitable workforce system for all residents, especially those generationally and systemically disadvantaged, ensuring viable economic opportunities. Their vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper. YouthWorks, a program under MOED, connects Baltimore city residents aged 14-21 with work opportunities, allowing them to earn money while gaining workforce skills and experience, exposure to career pathways, and access to financial education. YouthWorks prioritizes access for those most impacted by systemic racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services. This Unit Clerk position is a service delivery role providing direct support to a YouthWorks unit, which comprises approximately 30-50 worksites employing 500-700 youth. Duties are carried out in accordance with Baltimore City and MOED - Youth Services Division procedures and policies, under the supervision of an MOED administrative superior.

Requirements

Have a high school diploma or GED equivalent.
At least 1 year of customer service experience.
Three years of experience working in the human services field with youth programs.
Ability to pass a mandatory criminal background check
Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations
Must be willing to use personal vehicle for the completion of assigned duties daily as needed.
Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
Must be flexible to work some evening and weekend hours
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE. NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.
Ability to review and process a large volume of data to meet or exceed daily quota.
Ability to work in a fast-paced environment.
Solid ability to operate Microsoft Office software and Google Suite
Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
Detailed oriented
Solid data entry ability
Solid time management skills to effectively manage multiple priorities.
Solid verbal and written communication skills
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
Solid skills to quickly evaluate service delivery issues and identify resolution.

Responsibilities

Answer, screen, and direct calls to the appropriate person or unit
Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
Assisting youth & worksites with/ YW application
Assisting with registration sessions, community events, etc.
Complete end-of-summer worksite activity review forms for assigned worksites.
Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders.
Process and approve timesheet records for youth participants.
Organize, file, and scan documents to worksite folders and the YouthWorks system.
Ensure youth participant E-folders meet audit guidelines.
Ensure accurate data entry and filing.
Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
Distribute MTA Charm Cards, paycards, and/or checks to youth participants.
Perform quality review of 75 records daily.
Maintain accurate daily work logs.
Run worksite and youth reports daily.
Assist with assigning youth to worksites.
Confirm and verify hours worked for youth participants.
Process and submit youth participant timesheets.
Investigate, document, and resolve payroll issues.
Investigate, document, and resolve all youth and worksite concerns and issues.
Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff.
Assist with coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.).
Operate office equipment (i.e, multi-line telephone system, copiers, scanner, and laptop/desktop computer).
Inventory office supplies and materials for the unit.
Assist with the setup and breakdown of materials and equipment.
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
Perform other related work assignments as directed.