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ChristianaCare•Newark, DE

1d•Onsite

About The Position

The Unit Clerk II position is responsible for promoting patient, physician, and staff satisfaction through proactive, supportive administrative services. This role performs the functions of a receptionist, data entry clerk, order entry clerk, and liaison to ancillary departments and inter-agencies. The Unit Clerk II performs clerical and related duties as required to facilitate effective patient care within the Emergency Department.

Requirements

High school graduate or equivalent.
Two years’ clerical or related experience required.
Experience in a patient care environment preferred.
An equivalent combination of education and experience may be substituted.

Nice To Haves

Experience in a patient care environment

Responsibilities

Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
Receives, records, and relays messages promptly and courteously.
Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols.
Places calls to physicians and other agencies for patient disposition as requested.
Receives inter- and intra-departmental communications and addresses them appropriately.
Directs physicians to appropriate nursing personnel for physician orders.
Delivers telephone messages to patients, nurses, and providers promptly.
Functions as a receptionist and directs patients and visitors, provides visitor passes at the ED information desk.
Uses an ED tracker system functionality appropriately.
Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
Demonstrates knowledge of facility regulations regarding visitors.
Confirms accurate demographic and ensures patient pharmacy information, including verification of certain insurance and motor vehicle information, are up to date.
Communicates effectively and efficiently with the registrar team in person or via the TEAMS online application.
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
Performs clerical duties related to admission/discharge/transfer using the departmental established computer system.
Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to printing records as requested by physician from the Power chart system.
Follows and adheres to the principles of giving five-star Customer Service care for all patients no matter the background.
Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies.
Assists in the development and implementation of customized new employee orientations.
Precepting of new Emergency Department employees.
Active members of various committees and work groups.
Assists with records and reports, preparation and assembling of charts and forms.
Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
Maintains patient confidentiality.
Performs assigned work safely, adhering to established departmental and safety rules and practices.
Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required or assigned, which are reasonably within the scope of position.