Unit Assistant/Patient Experience - Emergency Services - Per Diem

Guthrie Enterprise•Sayre, PA

About The Position

The Unit Assistant/Patient Experience representative provides general non-clinical support to patients throughout the Emergency Department, with a specific focus on patient and family satisfaction. The role supports daily unit operations and helps create positive experiences for patients and families. This is a per diem position in Emergency Services. The position participates in patient safety and satisfaction efforts, performs hourly rounds, helps maintain a clean and safe environment, documents rounding in EPIC, and shares patient updates in collaboration with nursing staff. The representative also provides basic comfort and communication support, assists with ED overflow placement when appropriate, responds to call bells and phone calls, and helps maintain equipment, food pantry, and supply areas. The role requires a high school diploma or equivalent. Computer education and experience, as well as customer service experience, are preferred. No license is required.

Requirements

High school graduate or equivalent.
Education and experience with computers preferred.
Customer service experience preferred.
No licenses required.

Nice To Haves

Education and experience with computers.
Customer service experience.

Responsibilities

Participate in patient safety and patient satisfaction efforts.
Conduct hourly rounds on each Emergency Department patient, including in the waiting room as necessary.
Ensure the environment is clean and safe for patients and families.
Support completion of room white boards with the date, caregiver names, and patient preferred name as needed.
Document hourly rounding in EPIC.
Provide updates to patients and, with the patient’s permission, family members in collaboration with nursing staff.
Manage the Comfort Care Menu Item.
Assist with placing ED overflow patients into hospital beds when appropriate.
Provide basic support to patients and families, such as warm blankets, pillows, and snacks or drinks; check with the nurse before offering items to patients.
Answer call bells and unit phone calls promptly.
Return equipment to specified locations.
Comply with hospital and nursing department policies and procedures and support their philosophy.
Represent the hospital professionally and courteously to patients, families, and the healthcare team, while being sensitive to verbal and non-verbal communication.
Use equipment and supplies appropriately and cost-effectively, charge supplies accurately, and make prudent use of available resources.
Take initiative in completing work within the employee’s areas of responsibility.
Participate in performance improvement activities to improve service and care.
Assist with orientation of new personnel and serve as a role model to other employees.
Accept non-routine work assignments as appropriate.
Access secured storage areas as authorized when performing essential job functions and duties.
Complete hand hygiene audits.
Assist with stocking food pantry areas and supply areas.
Serve as a communication liaison between patients and the healthcare team.