Unit Ambassador

City of Hope•Duarte, CA

13d

About The Position

The Unit Ambassador at City of Hope provides clerical support and continuously monitors patients’ EKG waveforms from a centralized monitoring station. The role combines administrative responsibilities with patient care support and requires effective communication, prior patient care experience, and computer and keyboarding proficiency. The Unit Ambassador helps maintain the flow of information and patient monitoring within the unit to support high-quality healthcare services. The position is represented by a collective bargaining agreement. City of Hope employee pay is based on work experience, qualifications, and work location.

Requirements

High school education or equivalent.
Completion of an EKG monitoring class.
Experience working in a hospital setting as a unit clerk, secretary, or monitor technician.
1–2 years of related EKG experience.
Pass a competency assessment with a score of 80% or above.
Knowledge of age-specific care.
Current BCLS.

Responsibilities

Perform unit secretary duties, including data entry, record-keeping, and other administrative tasks.
Greet and assist visitors, patients, and healthcare professionals at the unit’s reception area.
Collaborate with the RN and healthcare team to assist with patient activities, including transfers, obtaining supplies, and responding to patient requests.
Communicate relevant information promptly among healthcare team members.
Operate and monitor cardiac rhythm waveforms at a centralized monitoring station and promptly notify healthcare providers of cardiac rhythm changes.
Continuously observe and document patient monitors, recognizing and reporting abnormalities or irregularities in vital signs or EKG waveforms.