Union Doorman

UDR - Opening Doors to your future•New York, NY

1d•Onsite

About The Position

Maintain company customer service standards within the community. Greets and allows entry to residents and delivery personnel to assist with residents’ needs, providing high quality resident customer service.

Requirements

Knowledge of organizational and community policies and procedures.
Ability to apply policies and procedures to solve everyday issues.
Ability to effectively present information to prospective or current residents.
Demonstrated knowledge of demographics surrounding assigned community.
Must be self-motivated and positive team member with effective communication and client relations skills.
Ability to exercise initiative and problem-solving skills.
Ability to establish priorities and coordinate work activities.
Possesses professional, friendly greeting skills.
Demonstrated experience in providing customer service.
Proven professional verbal and written communications skills with an outgoing personality.
Ability to create, compose, and edit written materials.
Ability to work in conjunction with residents, prospective residents, vendors, contractors, Company managers, and associates.
Polished interpersonal skills.
Knowledge of computer systems and applications.
Demonstrated proficiency in the use of the internet and internet searches.
Must have experience with computer skills including the spreadsheet, word processing programs, internet, and e-mail at a highly proficient level.
High School Diploma or its equivalent.
Minimum of one year experience as a concierge, doorman or with related customer service.
Must be an active member of the Union within 30 days of employment.

Nice To Haves

Preference of experience in hotel properties, rental operations, or related upscale service business.

Responsibilities

Assist delivery personnel, guests and all residents with access to the community.
Be the first greeter when a resident, prospective resident, vendor, or contractor comes to the community. Emphasize providing excellent customer relationship management.
Keep the front sidewalk and entry swept and clean.
Provide assistance with hailing taxies for residents as needed.
Provide additional services (if applicable) such as coordinating the receipt and pick-up of dry cleaning, arranging for transportation, tickets, flowers, pet services etc...
In the absence of a Concierge guest will be offered refreshments while waiting for a Leasing Consultant/Sales Associate or Move-In Specialist to meet with them.
Manage, maintain, and report any amenity deficiencies to the Service Manager or Community Director.
Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident if this is not covered by another associate at the community.
Provide additional services (if applicable) such as coordinating the receipt and pick-up of dry cleaning, arranging for transportation, tickets, flowers, pet services etc...
Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”.
Perform other duties as assigned or as necessary.