Union Concierge

UDR - Opening Doors to your future • New York, NY

7d • Hybrid

About The Position

The Union Concierge is responsible for maintaining company customer service standards within the community. This role involves completing various administrative functions related to residents' needs, leasing, and resident activities by providing high-quality resident customer service. The concierge will implement programs to address resident satisfaction with services provided by the Company. A gracious approach to all activities is expected, including greeting visitors and residents, handling calls, and assisting with resident issues.

Requirements

• Knowledge of organizational and community policies and procedures.
• Ability to apply policies and procedures to solve everyday issues.
• Ability to effectively present information to prospective or current residents.
• Demonstrated knowledge of demographics surrounding assigned community.
• Must be a self-motivated and positive team member with effective communication and client relations skills.
• Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
• Ability to exercise initiative and problem-solving skills.
• Ability to establish priorities and coordinate work activities.
• Possesses professional, friendly telephone and greeting skills.
• Demonstrated experience in providing customer service.
• Proven professional verbal and written communications skills with an outgoing personality.
• Ability to create, compose, and edit written materials.
• Ability to work in conjunction with residents, prospective residents, vendors, contractors, Company managers, and associates.
• Polished interpersonal skills.
• Knowledge of computer systems and applications.
• Demonstrated proficiency in the use of the internet and internet searches.
• Must have experience with computer skills including spreadsheet, word processing programs, internet, and e-mail at a highly proficient level.
• High School Diploma or its equivalent.
• Minimum of one to three years’ experience as a concierge or with related customer service.
• Must be an active member of the Union within 30 days of employment.

Nice To Haves

• Preference of experience in hotel properties, rental operations, or related upscale service business.
• Certified Notary is a plus.

Responsibilities

• Manage the front desk and serve as the primary greeter for residents, prospective residents, vendors, and contractors.
• Emphasize providing excellent customer relationship management.
• Offer refreshments to guests while they wait for a Leasing Consultant/Sales Associate or Move-In Specialist.
• Ensure that the entrance is only accessed by authorized individuals.
• Respond to resident requests and inquiries, and work to address resident concerns in accordance with the company’s customer service standards.
• Assist residents with making service requests by entering them into the system.
• Provide community communication to residents daily, weekly, or monthly via the computer portal and postings.
• Plan and coordinate resident events such as meetings, parties, cooking nights, movie nights, and other special events aimed at resident retention, working with the Community Director/Property Manager to manage these functions within budget.
• Manage, maintain, and report any amenity deficiencies to the Service Manager or Community Director/Property Manager if the Concierge can leave the front desk.
• Assist the Service team with follow-up if needed, and may print Service Requests or call vendors for the Service Manager.
• Answer the telephone promptly and professionally, directing callers or taking messages.
• Manage and organize the package room by accepting packages, notifying residents, and distributing correct packages.
• Provide additional services such as coordinating dry cleaning, arranging transportation, tickets, flowers, and pet services.
• Manage key policy and process by providing keys to residents or contractors and documenting according to the “Key Policy”.
• Provide updated information about the local area including shopping, dining, nightlife, and recreational destinations.
• Perform other duties as assigned or as necessary.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Prohibition of discrimination and harassment of any type.
• Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Commitment to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED