Concierge - Ascent South Lake Union

Greystar Management Services•Seattle, WA

5d•Onsite

About The Position

Ascent South Lake Union has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Ascent South Lake Union provides a truly cosmopolitan living experience matched by instant access to the outdoors. Located in the 'new center of Seattle', this 251 unit luxury high rise community is inspired by the merging of modernity and nature. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

Requirements

Excellent customer service and someone who can interact with a diverse group of people
Professional in dress & communication skills
Strong organizational skills with high attention to detail
Knowledge about the neighborhood to assist residents and guests
Proficiency in using computers, internet, and basic software

Responsibilities

Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
Assists the community team with scheduling, planning and organizing resident activities and programs.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Benefits

Housing discounts of up to 40% at Greystar communities
Cell phone allowance
Monthly bonus incentives
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off (15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays)
Your birthday off after 1 year of service
Additional vacation accrued with tenure
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits