Epic Ascent Concierge
About The Position
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Job Summary: We’re building something new to redefine the ski and snowboard private lesson experience through Epic Ascent, an elevated, premium service designed to deliver a guest’s best day on the mountain. Epic Ascent is built around the belief that extraordinary mountain experiences don't happen by accident. They are thoughtfully designed, personalized, and expertly delivered. The Epic Ascent Concierge Agent is the cornerstone of that experience. As a dedicated concierge and trusted advisor, this role develops meaningful relationships with guests, understands their goals and preferences, and coordinates every detail of their visit. From pre-arrival planning through on-mountain support, the Concierge Agent ensures guests experience the full value of Epic Ascent, delivering a seamless, elevated journey that feels effortless, personalized, and uniquely tailored to them. The Epic Ascent Concierge Agent is a concierge-focused professional within the Product Sales & Services Department, delivering elevated guest experiences through personalized support, operational coordination, and exceptional service for ski and snowboard school guests. Acting as a central resource for guests, instructors, and resort partners, this role coordinates private lessons, specialty experiences, guest communications, and day-of logistics to ensure a seamless and memorable experience from booking through departure. By partnering across departments, managing complex guest needs, and providing proactive solutions in a dynamic environment, the Advanced Concierge Agent delivers premium service that reflects Vail Resorts' commitment to Epic Service and an Experience of a Lifetime.
Requirements
- 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
- Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
- Ability to anticipate guest needs, manage multiple requests simultaneously, and seamlessly coordinate across departments to ensure a frictionless experience.
- Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure.
- Strong attention to detail and high work standards in support of accurate, flawless delivery.
- Remote role, preferred location within a commutable distance to Vail and Beaver Creek.
- Previous experience working remotely and navigating multiple technology platforms to perform work is preferred.
Responsibilities
- Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service.
- Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
- Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
- Take ownership of the guest experience by resolving escalated or complex issues with sound judgment, empathy, and a solution-oriented approach while partnering with leadership and cross-functional teams as needed.
- Partner closely with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.
- Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
- Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
- Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
- Enhance the guest experience by recommending products, services, and upgrades that align with guest needs and maximize their resort experience.
- Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
- Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
- Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.
Benefits
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
