H6040 UNIFORMS ATTENDANT

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

4d • Onsite

About The Position

Works in the uniform room and distributes uniforms to team members, assuring uniforms are in good order at all times.

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
• Understands where to get the information needed to complete tasks to standard
• Can explain and demonstrate technical skills used to complete tasks to standard
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard
• Understands how to take ownership of problems and solve them when solutions may not be available
• Can explain how to request help from others when needed to complete task or goal
• Has complete knowledge and can tell others of IMGR&C products and services
• Provide guests with directions or other venue information
• Act upon all comments/complaints in a prompt, professional and friendly manner
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists
• Responds to obstacles; finds new ways to reach desired end results
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs
• Responds to change by quickly applying talent and skills in a positive way to succeed
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair
• Makes suggestions to improve performance
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
• Approaches all activities with enthusiasm and encourages enthusiasm from others
• Chooses a positive approach in all situations
• Respects individuality of others; continues to communicate in order to work together
• Speaks positively about guests, other team members and our business in all situations on and off property
• Treats other with respect in all situations
• Serves others
• Identifies and can communicate needs of guests and others
• Takes quick action to serve others in a way that meets/exceeds their needs
• Identifies ways to improve individual or team’s service to others
• Provides service outside job responsibilities if needed to help resort succeed
• Takes ownership of guest problem(s) until it is solved
• Meets IMGR&C Appearance standards
• Professionally supports IMGR&C reputation and image in all situations, on and off property
• Meets IMG&C policy for attendance
• Informs supervisor of future absence as far in advance as possible
• Required to work all Marketing Special Events and Concerts
• Provides information others need to succeed, in time for them to use it
• Shares with next shift the information needed for them to succeed
• Listens to others without interruption; acts on their feedback when possible
• Asks questions to better understand expectations of others
• Reports all guest complaints and compliments to Supervisor or Manager
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
• Puts Success of team ahead of personal success
• Helps other team members succeed without being asked
• Takes action to resolve conflict between individuals
• Helps other departments achieve success
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager
• Does whatever is necessary to help department and resort success
• Contributes ideas that support progress and success at shift, team and departmental meetings
• Ability to read and write to 8th grade level or six months to one year job-related experience and/or training
• Equivalent combination of education and experience may be
• Mescalero Apache Tribal preference
• Bicultural experience preferred
• Must be able to use hand held communications devices
• Occasionally lift and/or move up to 50 pounds
• Able to stand for several hours

Responsibilities

• Performs other duties as assigned
• Assures uniforms are issued to policies and procedures
• Ensures uniforms are in good working order at all times
• Keeps uniform room clean and in good working condition
• Assist in maintaining inventory of supplies needed for the running of the uniform services
• Ensures the sewing machine used is kept in good working order
• Keeps logs on uniforms coming and going by team members
• Makes sure that returned uniforms are recleaned and in good working order
• Mends damaged uniforms and or hems new uniform for team members as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED