Uniformed Asset Protection Personnel

Loblaw Companies Limited•Coquitlam, BC

8d•Onsite

About The Position

This position is for a Customer Support representative at Real Canadian Superstore in Coquitlam, reporting to the Asset Protection team. The role involves creating a welcoming atmosphere, providing exceptional service, and contributing to a positive and safe shopping environment. As part of Loblaw Companies Limited, one of Canada's largest employers, the role emphasizes collaboration with other store colleagues to ensure a smooth and enjoyable experience for customers. The company values authenticity, trust, and connections, and offers opportunities for ongoing career development, in-house training, and tuition assistance.

Requirements

Strong ability to collaborate and build positive relationships with store teams and customers.
Exceptional customer service skills, with a natural talent for making connections and building rapport.
A professional, friendly, and approachable demeanour that puts customers at ease.
Proven ability to maintain composure and provide assistance during challenging or urgent situations.
Physical ability to stand or walk for extended periods.

Nice To Haves

Previous experience in a retail or customer-facing role is preferred.

Responsibilities

Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
Maintain accurate records and complete required daily, weekly, and monthly reports.
Perform other duties as assigned to support overall store operations and customer satisfaction.