Uniformed Asset Protection Personnel

Loblaw Companies Limited • Toronto, ON

3d • $18 • Onsite

About The Position

RCSS 51 Gerry Fitzgerald Dr, North York, ON M3J 3N4 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing exceptional service, and delighting customers every step of the way? If so, enjoy an exciting role with one of Canada’s largest employers and help make our stores a great place for customers to shop! Our Customer Experience Ambassadors are the friendly faces who greet customers as they enter, offer assistance, and contribute to a positive and safe shopping environment. You'll collaborate closely with other store colleagues to ensure a smooth and enjoyable experience for everyone.

Requirements

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanour that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.
• Candidates who are 18 years or older are required to complete a criminal background check.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Benefits

• In-house training programs
• Tuition assistance
• Competitive pay rate
• 10% Colleague Discount program
• Company matched Pension Plan
• Health Benefits
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed