Unified Communications Systems Technician

Centaris•Sterling Heights, MI

2d•Hybrid

About The Position

Leading IT Service Provider seeks a Unified Communications Systems Technician to plan, install, maintain, and support Microsoft Teams Phone/Voice solutions, Microsoft 365 collaboration services, hosted VoIP platforms, SIP-based communications systems, and on-premises VoIP infrastructure both internally and at client sites. Are you passionate about Microsoft Teams Voice, hosted VoIP platforms, and modern cloud communications? Do you enjoy working directly with clients to deploy, support, and optimize technology solutions? If you thrive in a customer-focused environment and can confidently communicate with users at all organizational levels, this is the role for you! Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region. We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits!

Requirements

Associate’s degree or equivalent from two-year college or technical school (or related degree/equivalent combination of education and experience).
2+ years of IT, VoIP, Unified Communications, or telecommunications experience.
Experience with Microsoft Teams Voice, Microsoft 365, hosted VoIP, and SIP-based communications.
Basic knowledge of networking, including TCP/IP, routers, firewalls, and VoIP technologies.
Relevant certifications such as Microsoft 365, MS-700, CompTIA Network+, or equivalent.
Strong troubleshooting and problem-solving skills with a passion for technology and continuous learning.
Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
Experience working independently and collaboratively within a team environment.
Excellent organizational, documentation, and time-management skills.

Nice To Haves

Experience preferred but not all necessary.
Experience supporting NEC, Grandstream, Mitel, Cisco, Avaya, or similar phone systems is a plus.

Responsibilities

Install, configure, and support Microsoft Teams Voice, Microsoft 365, hosted VoIP, and Unified Communications solutions.
Deploy and maintain Teams Auto Attendants, Call Queues, Operator Connect, and SIP-based voice services/System.
Troubleshoot voice, network, and end-user issues both remotely and onsite.
Support cloud and on-premises communications infrastructure, including VoIP systems, routers, firewalls, switches, and carrier connectivity.
Perform system upgrades, migrations, testing, and ongoing maintenance.
Deploy and support Microsoft Teams Rooms and conference room AV solutions.
Manage service tickets, technical documentation, and system records.
Provide end-user training and exceptional customer support.
Collaborate with internal teams to resolve complex technical issues and deliver successful client projects.
Participate in on-call rotation and stay current with evolving technologies and best practices.