Unified Communications Engineer

Good Shepherd Health Care•Hermiston, OR

3d•Onsite

About The Position

The Unified Communications Engineer is responsible for the administration, support, optimization, and ongoing reliability of the organization's enterprise communications environment. This position ensures the availability, performance, and security of voice, collaboration, and contact center technologies that support patient care, business operations, and organizational communication. Working under the direction of the Lead Infrastructure Engineer, the Unified Communications Engineer collaborates closely with Infrastructure Services, Cybersecurity, Clinical Applications, vendors, and operational departments to deliver reliable communication services while continuously improving the user experience.

Requirements

Associate's Degree in Information Technology, Telecommunications, Computer Science, or related technical field, or equivalent combination of education and experience.
Minimum five (5) years of progressively responsible experience supporting enterprise communications, telecommunications, systems administration, networking, or related infrastructure technologies.
Experience administering enterprise voice platforms including on-premises and cloud-based telephony, voicemail, SIP services, Microsoft Teams Phone, or comparable unified communications platforms.
Experience with Session Border Controllers (SBCs), SIP technologies, and carrier connectivity.
Experience troubleshooting complex technical issues across networking, telephony, and end-user technologies.
Experience creating and maintaining technical documentation.
Must be a self-starter.
Strong interpersonal and problem-solving skills.
Detail-oriented, organized, and highly motivated.
Positive attitude, great teamwork mindset, and a willingness to assist wherever needed.

Nice To Haves

Bachelor’s Degree in Information Technology, Telecommunications, or related field or equivalent combination of education and experience.
Avaya ACA/ACIS
Palo Alto PCNSA
AudioCodes certification
Microsoft Teams Administrator Associate
Cisco CCNA
CompTIA Network+
Experience supporting healthcare communication environments
Experience participating in infrastructure projects and technology implementations.
Experience administering enterprise voice platforms such as Avaya Aura, Microsoft Teams Phone, Cisco Unified Communications Manager (CUCM), or similar enterprise telephony solutions.

Responsibilities

Administer, maintain, and optimize the organization's unified communications environment, including telephony, voicemail, call routing, and collaboration services.
Support enterprise telephony infrastructure, including SIP services, Session Border Controllers (SBCs), analog gateways, emergency calling, and related communication technologies.
Configure and maintain auto attendants, call queues, hunt groups, contact center technologies, and call routing workflows.
Lead troubleshooting efforts for complex voice and communications issues affecting clinical and business operations.
Coordinate telecommunications service requests, moves, additions, and changes while minimizing operational disruption.
Participate in infrastructure projects involving communications technologies, including system upgrades, migrations, and new service implementations.
Collaborate with Infrastructure Services to ensure communications systems integrate effectively with networking, identity management, cloud services, and cybersecurity controls.
Coordinate activities with telecommunications providers, cloud vendors, and managed service partners to resolve incidents and implement new capabilities.
Develop and maintain technical documentation, operational procedures, disaster recovery plans, and system diagrams.
Participate in the 24/7 on-call rotation as assigned.
Stay current with unified communications technologies, healthcare regulations, and cybersecurity best practices.
Support the hospital's mission, vision, values, policies, and procedures.
Perform other duties as assigned.